Public Safety Dispatcher I - Establishing Eligibility List

St Mary's County Government; Leonardtown (MD); On-site; USD 53,000 - 91,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

St. Mary's County Government is seeking an entry-level Public Safety Dispatcher to handle 911 calls, assess incidents, and dispatch appropriate agencies for the Sheriff’s Office. You will log all calls in the CAD system and coordinate with allied agencies daily.

The role requires knowledge of local geography, strong multi-tasking, and the ability to work 12-hour rotating shifts. A $1,500 sign-on bonus is offered, with a hiring salary of $52,874 and a full range up to $91,042 annually.

Qualifications

• High school diploma or equivalent.
• Must be 18+ years old.
• Three years or more of related experience or equivalent training.
• Must pass CritiCall examinations and typing tests.
• Pass hearing and vision exams and background checks.
• Able to work 12-hour rotating shifts including weekends/holidays.

Responsibilities

• Answer 911 emergency calls using call-taking procedures.
• Answer administrative lines and dispatch agencies.
• Receive and dispatch calls for the Sheriff’s Office.
• Evaluate requests and dispatch fire/EMS or law enforcement per protocol.
• Know local geography and use mapping tools for directions.
• Log all calls into the CAD system.
• Provide information to responding agencies.
• Use METERS/NCIC network for data checks.
• Maintain required certifications (ETC/EPD/EFD/EMD/NCIC/CPR).
• Perform other duties as assigned.

Skills

Calm phone manner

Multi-tasking

Record keeping

Dispatching

Radio/Computer ops

Education

High school diploma or equivalent

Tools

METERS/NCIC access

CAD system

Job description

ELIGIBLE FOR $1,500 SIGN-ON BONUS

Entry level position. Receives emergency 911 calls and dispatches appropriate agencies; receives and dispatches emergency and routine calls for the St. Mary's County Sheriff’s Office; answers administrative phone lines and dispatches the appropriate agencies; logs all calls in a Computer Aided Dispatch computer system; interacts on a daily basis with several allied agencies; performs other duties as assigned.

The hiring salary for this position is $52,874.

1. Answers 911 emergency phone calls utilizing in-depth questioning and call taking procedures;
2. Answers administrative phone lines and dispatches appropriate agencies;
3. Receives and dispatches calls for the St. Mary's County Sheriff’s Office;
4. Evaluates requests and sends appropriate response by dispatching fire and emergency medical services/EMS or law enforcement in accordance with established protocols;
5. Knowledge of local geographic area, with the ability to communicate direction through mapping and mapping programs;
6. Records and logs all information pertaining to all calls (emergency and routine) into the Computer Aided Dispatch (CAD) System;
7. Provides information about calls to various responding agencies;
8. Utilizes METERS/NCIC law enforcement network;
9. Obtains and maintains certifications in: Emergency Telecommunicator Course (ETC), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), National Crime Information Center (NCIC), FEMA ICE 100, 200, 700, 800, and Cardio-Pulmonary Resuscitation (CPR).
10. Performs other duties as assigned.

1. Ability to gain thorough knowledge of St. Mary’s County Government policies and procedures;
2. Ability to answer phones in a calm manner, distinguish between telephone lines, and evaluate and prioritize emergency calls;
3. Ability to effectively represent St. Mary’s County Government to the public;
4. Knowledge of the appropriate agencies to forward emergency or routine information;
5. Ability to multi-task and work effectively under stressful conditions;
6. Ability to keep accurate and thorough records;
7. Ability to dispatch emergency agencies as appropriate;
8. Ability to operate relevant computer and radio systems;
9. Ability to maintain a high degree of attentiveness, alertness, and responsiveness to duty;
10. Ability to maintain self-control in tense situations and work effectively under stress;
11. Ability to take direction from the Public Safety Dispatch Supervisor, Chief of Communications, Training Coordinator and the Director of Emergency Services.

1. High school diploma or equivalent;
2. Must be eighteen (18) years of age;
3. Three years or more of related experience;
4. Or equivalent technical training, education, and/or experience.

Additional Requirements:

1. Must pass Public Safety Dispatcher pre-employment (CritiCall) examinations with a passing score validated by CritiCall process;
2. Must be able to pass a typing test with a score validated by CritiCall process;
3. Successfully pass a hearing and vision exam;
4. Negative drug screen;
5. Successfully pass extensive background investigation with favorable results;
6. Successfully pass a psychological fitness examination with favorable results.

NOTE: Please be advised from the time of posting this process has multiple phases which can take up to a year to be offered a position.

Physical and Environmental Conditions: Work requires no unusual demand for physical effort. Must be able to work 12 hour rotating shift schedule including weekends and holidays. May be subject to recall to duty as needed or in case of an emergency.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.

Full salary range for this position is $52,874 - $91,042 annually. The full salary range does not reflect the anticipated hiring salary for this position. The anticipated hiring range is $52,874 annually.