Public Safety Dispatcher I: 911 & Multi-Agency Response

CHARLES COUNTY GOVERNMENT; La Plata (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Charles County Government is seeking a skilled Public Safety Dispatcher to handle 9-1-1 and non-emergency calls, dispatch Fire, EMS, and Law Enforcement resources, and coordinate with multiple public safety agencies. You will operate CAD and radio systems, provide critical pre-arrival instructions, and ensure accurate incident reporting.

The role requires experience in PSAP dispatch, strong multitasking abilities, and relevant certifications.

Qualifications

• High school diploma or GED required.
• 2+ years dispatch experience in a PSAP.
• Must hold national 9-1-1 call-taking certifications (EMD/EFD/EPD).
• Certifications in ICS 100/200/700/800 and CPR preferred.

Responsibilities

• Receive 9-1-1 and non-emergency calls and determine needed services.
• Dispatch Fire, EMS, Law Enforcement and other resources via CAD and radio systems.
• Coordinate with multiple agencies to ensure rapid response.
• Maintain radio communications and monitor status of units in service.
• Provide pre-arrival instructions and ensure incident data accuracy in CAD.

Skills

Public safety dispatch

Typing 30 wpm

Radio communications

Multi-tasking under stress

Education

High school diploma or GED

EMD/EFD/EPD certification

ICS 100/200/700/800

CPR certification

Tools

CAD system

GIS mapping

Radio systems

VHF paging

Job description

Charles County Government is seeking a skilled Public Safety Dispatcher to handle 9-1-1 and non-emergency calls, dispatch Fire, EMS, and Law Enforcement resources, and coordinate with multiple public safety agencies. You will operate CAD and radio systems, provide critical pre-arrival instructions, and ensure accurate incident reporting.

The role requires experience in PSAP dispatch, strong multitasking abilities, and relevant certifications.