Emergency Communications Dispatcher (Lateral)

Frederick County Government, Maryland; Frederick (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation and sick leave

Health insurance

Life insurance

Pension plan

Tuition reimbursement

Job summary

Frederick County Government is seeking a Dispatch/Public Safety Communications Operator to receive and process 911 and non-emergency calls, dispatch responders, and coordinate resources.

The position requires the ability to work varied shifts, maintain calm under pressure, and communicate clearly with agencies. A valid driver’s license and IAED certifications are required; a generous benefits package accompanies full-time employment.

Qualifications

• High School diploma or equivalent required.
• Minimum age 18 years.
• Valid driver’s license required.
• IAED Emergency Medical, Emergency Fire and Emergency Police Dispatch certifications required.
• Minimum 6 months 911/call processing experience.

Responsibilities

• Receive and process incoming 911 and non-emergency calls under supervision.
• Use protocol-based systems to collect info and dispatch appropriate public safety responders.
• Assist callers seeking EMS, Fire-Rescue, or Law Enforcement services.
• Communicate with agencies and coordinate resource deployment.
• Monitor incidents and update incident status with supervisors.
• Operate CAD and radio consoles and maintain records.

Skills

Communication

Multitasking

Calm under pressure

Confidentiality

Good written English

Education

High School Diploma or GED

IAED EMD Certification

IAED EFD Certification

IAED EPD Certification

Tools

CAD system

Public safety radio consoles

Text-to-911

TTY equipment

Job description

Frederick County Government is seeking a Dispatch/Public Safety Communications Operator to receive and process 911 and non-emergency calls, dispatch responders, and coordinate resources.

The position requires the ability to work varied shifts, maintain calm under pressure, and communicate clearly with agencies. A valid driver’s license and IAED certifications are required; a generous benefits package accompanies full-time employment.