Public Safety Dispatcher I (9-1-1)

Missoula-County; Missoula (MT); On-site; USD 31,000 - 44,000; Full time

Job summary

Missoula County is seeking an entry-level 9-1-1 call taker and emergency service dispatcher for the Office of Emergency Management. The role trains employees to handle emergency and non-emergency calls, dispatch responders, and support public safety communications from a busy center.

Responsibilities include processing calls, prioritizing information, and maintaining CAD records while providing customer service.

Qualifications

• High school diploma or GED required.
• At least 1 year of public-contact experience.
• Background investigation required; pass hearing and drug screening.
• CPR & EMD certification and CJIN/NCIC/POST certifications required.

Responsibilities

• Take 9-1-1 calls from citizens and determine appropriate response.
• Dispatch emergency medical and fire services in coordination with agencies.
• Monitor radio frequencies and coordinate communication among emergency responders.
• Enter and update information in the CAD system accurately.
• Assist in training new employees and maintain trainee documentation.

Skills

Public contact experience

Communication skills

Education

High school diploma or GED

Tools

CAD system

Job description

Missoula County is seeking an entry-level 9-1-1 call taker and emergency service dispatcher for the Office of Emergency Management. The role trains employees to handle emergency and non-emergency calls, dispatch responders, and support public safety communications from a busy center.

Responsibilities include processing calls, prioritizing information, and maintaining CAD records while providing customer service.