Entry-Level 9-1-1 Dispatcher: Public Safety Impact

Missoula County; United States; On-site; USD 31,000 - 44,000; Full time

Job summary

Missoula County is seeking an entry-level public safety communications trainee for the 9-1-1 Center. The role trains employees to handle emergency and non-emergency calls and to dispatch medical and fire services. Training includes CPR/EMD and ongoing instruction for first responders.

The position requires high school graduation or GED and at least one year of public-facing experience. Work includes days, nights, weekends, and holidays, with equal opportunity employment.

Qualifications

• Requires high school graduation or GED.
• Requires one (1) year experience working in an environment that involved public contact.

Responsibilities

• Performs work involved with 9-1-1 call taking and emergency service dispatching from a communications center.
• Receives telephone calls to 9-1-1 from citizens seeking assistance.
• Gathers information from callers and initiates the appropriate response to information received.
• Prioritizes telephone calls and radio communications concerning emergency and non-emergency situations.
• Records and updates pertinent information in the CAD system and relays to agencies and individuals.
• Monitors and communicates using radio frequencies to dispatch and coordinate activities of emergency service agencies.
• Assists in training new employees and provides documentation of progress for evaluations.
• Performs routine equipment checks and reports failures to technical support staff.

Skills

Public contact experience

Education

High school diploma or GED

Job description

Missoula County is seeking an entry-level public safety communications trainee for the 9-1-1 Center. The role trains employees to handle emergency and non-emergency calls and to dispatch medical and fire services. Training includes CPR/EMD and ongoing instruction for first responders.

The position requires high school graduation or GED and at least one year of public-facing experience. Work includes days, nights, weekends, and holidays, with equal opportunity employment.