Public Safety Dispatcher I - Holden

Commonwealth of Massachusetts; Holden (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a Public Safety Dispatcher I at Holden to handle emergency and law enforcement communications. The role requires operation of sophisticated radio and teleprocessing systems, coordination during public emergencies, and information dissemination to field units.

The position involves multiple shifts, weekend work, and training periods, with pre-employment screening and potential certifications.

Qualifications

• At least one year of full-time experience operating communications systems or in fast-paced environments requiring multi-tasking.
• High school diploma or an equivalent credential recognized by Massachusetts.
• Completion of a critical skills assessment prior to hire.
• Possession of a valid driver's license may be required.
• Ability to obtain and maintain certifications as needed.

Responsibilities

• Receive, review, and transmit emergency and law enforcement communications.
• Coordinate National Attack Warning System communications during public emergencies.
• Provide information via radio and telephone to field personnel.
• Maintain records of radio transmissions and system operations.
• Support the TDY system for the hearing-impaired and language line services.
• Work across shifts including training periods and weekends.

Skills

Experience in communications systems

Multi-tasking

Education

High school diploma

GED or equivalent

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Public Safety Dispatcher I - Holden (260007B0)

Job Description

Public Safety Dispatcher I - Holden - ( 260007B0 )

Description

The Department of State Police is seeking a Public Safety Dispatcher I at our Holden facility.

Duties include:

• Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies.
• Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods.
• Answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel.
• Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed.
• Provides information viacommunications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as highspeed chases, surveillance, searches, restraining orders, search warrants etc.
• Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.
• Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies.
• Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc.
• Receives and reviews requests and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required.
• Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions.
• Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records.
• Maintains and operates and emergency TDY system for the hearing-impaired public.
• Facilitates a language line system for the non-English speaking public; performs related duties as required.

Pre-Employment Requirements - Candidates must pass a pre-employment screening which includes:
1) Drug Screening;
2) A criminal records check based upon fingerprint examination;
3) A background check to include criminal, employment, personal and, if applicable, military service history;
and 4) For State Police Dispatcher positions, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

You will have no choice about which shift you are assigned to work;
You will have no choice about which days you work;
You will be required to work all three shifts, including during the training period;
Required to work weekends on a regular basis;
Work any or all Federal, State and religious holidays on the recognized or actual date;
Work on personally important or special days (i.e. birthdays, anniversaries, sporting events, etc);
Obtain childcare between 6:30 am – 3:30 pm (days); 2:30 pm – 11:30 pm (afternoons); and/or 10:30 pm – 7:30 am on a regular basis;
As necessary, obtain childcare for weekends and holidays on a regular basis;
As necessary, obtain childcare on short notice events on a frequent basis;
Work voluntary overtime, before or after a shift, sometimes with little to no notice;
Work mandatory overtime, before or after a shift, sometimes with little to no notice;
You must have reliable transportation that will function in the 24 hour environment.

MSP-RSU-DSU

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast paced environments where multi-tasking is required, and (B) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.*

* A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted.

Applicants are required to successfully complete a critical skills assessment prior to hire.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment..

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiantive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Public Safety Dispatcher I

Job

Administrative Services

Agency

Department of State Police

Schedule

Full-time

Shift

Multiple

Job Posting

Oct 27, 2026, 2:08:34 PM

Number of Openings

1

Salary

69,854.98 - 94,905.98 Yearly

If you have Diversity, Affiantive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Avoresha Jordine - 5089887418

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No