Dispatcher I - State Police Logan Airport

Masscops; Boston (MA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Massachusetts Department of State Police seeks a Public Safety Dispatcher I at the Boston Logan facility to manage emergency communications and coordinate law enforcement dispatch across multiple systems. Duties include processing 911 communications, weather and travel condition updates, and supporting high-priority operations.

Candidates must pass screening tests, background reviews, and a hearing test; shifts cover all three periods with weekend work and overtime as required.

Qualifications

• Pre-employment drug screening is required.
• Criminal background and fingerprint check are required.
• Background review includes criminal, employment and military history if applicable.

Responsibilities

• Receive, review, and transmit emergency and law enforcement communications.
• Coordinate communications for national attack warning systems and FEMA drills.
• Answer complaints and transmit broadcast orders for dispatch of personnel.
• Receive information from the public and provide weather and travel updates.
• Maintain radio transmissions records and manage records of teleprocessing systems.
• Facilitate a language line system for non-English speaking callers.

Tools

Radio broadcast system

Teleprocessing system

Cellular 911 network

Job description

Public Safety Dispatcher I - Logan - (260003LW)

The Department of State Police is seeking a Public Safety Dispatcher I at our Boston Logan facility.

Duties include:

• Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies.
• Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods.
• Answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel.
• Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed.
• Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as highspeed chases, surveillance, searches, restraining orders, search warrants etc.
• Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.
• Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies.
• Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc.
• Receives and reviews requests and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required.
• Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions.
• Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records.
• Maintains and operates and emergency TDY system for the hearing-impaired public.
• Facilitates a language line system for the non-English speaking public; performs related duties as required.

Pre-Employment Requirements - Candidates must pass a pre-employment screening which includes:

• Drug Screening;
• A criminal records check based upon fingerprint examination;
• A background check to include criminal, employment, personal and, if applicable, military service history;
• For State Police Dispatcher positions, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Shift expectations and requirements:

• You will have no choice about which shift you are assigned to work;
• You will have no choice about which days you work;
• You will be required to work all three shifts, including during the training period;
• Required to work weekends on a regular basis;
• Work any or all Federal, State and religious holidays on the recognized or actual date;
• Work on personally important or special days (i.e. birthdays, anniversaries, sporting events, etc);
• Obtain childcare between 6:30 am - 3:30 pm (days); 2:30 pm - 11:30 pm (afternoons); and/or 10:30 pm - 7:30 am on a regular basis;
• As necessary, obtain childcare for weekends and holidays on a regular basis;
• As necessary, obtain childcare on short notice events on a frequent basis;
• Work voluntary overtime, before or after a shift, sometimes with little to no notice;
• Work mandatory overtime, before or after a shift, sometimes with little to no notice;
• You must have reliable transportation that will function in the 24 hour environment.