Public Safety Dispatcher — Emergency Communications Pro

Public Safety Dispatch Network; Sharpsburg (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Lenox, IA seeks a qualified dispatcher/telecommunicator to handle emergency and nonemergency requests. The role combines communication, technology, and careful decision-making, coordinating with responders and maintaining caller information.

The position may require nights, weekends, holidays, rotating shifts, and overtime as needed, with training and ongoing certification as applicable by the agency. High school diploma or equivalent is commonly required.

Qualifications

• Accurate typing, active listening, and clear communication are essential.
• Ability to switch between tasks while maintaining accuracy and composure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Ability to switch between tasks

Education

High school diploma or recognized equivalent

Tools

Computer-aided dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network in Lenox, IA seeks a qualified dispatcher/telecommunicator to handle emergency and nonemergency requests. The role combines communication, technology, and careful decision-making, coordinating with responders and maintaining caller information.

The position may require nights, weekends, holidays, rotating shifts, and overtime as needed, with training and ongoing certification as applicable by the agency. High school diploma or equivalent is commonly required.