Public Safety Dispatcher – Emergency Communications

Amtrak; Wilmington (DE); Presencial; USD 37 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental and vision plans

401K retirement plan

Paid time off

Rail pass privileges

Resumo da oferta

Amtrak seeks a Public Safety Telecommunicator for the Amtrak Police Department to handle emergency and non-emergency calls nationwide and to provide excellent customer service. You will also manage radio communications for the Police Department.

The role requires operating CAD and alarm systems, typing at least 35 WPM, and working in a high‑pressure, 24/7 communications center with rotating shifts.

Qualificações

• High School Diploma or GED.
• Map-reading ability.
• Ability to operate communications equipment.
• Ability to receive, prioritize and dispatch emergency calls.
• Ability to multitask in a high-stress communications center.
• Complete mandatory training.
• Pass a thorough background check.
• Type at least 35 WPM.
• Work up to 16-hour shifts.
• Work all shifts including nights, weekends and holidays.

Responsabilidades

• Receives calls for assistance and dispatches appropriate services.
• Operates CAD dispatch system, alarm system, and VOIP radio system.
• Uses CLEAN and other systems in the Communications Center.

Conhecimentos

Map reading

Dispatch equipment

Emergency dispatch

Typing 35 WPM

Crisis management

Multitasking

Teamwork

Shift flexibility

Formação académica

High school diploma or GED

Ferramentas

CLEAN system

Descrição da oferta de emprego

Amtrak seeks a Public Safety Telecommunicator for the Amtrak Police Department to handle emergency and non-emergency calls nationwide and to provide excellent customer service. You will also manage radio communications for the Police Department.

The role requires operating CAD and alarm systems, typing at least 35 WPM, and working in a high‑pressure, 24/7 communications center with rotating shifts.