Public Safety Dispatcher — Emergency Communications

Hanover, New Hampshire; Hanover, Northern (NH, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

New Hampshire Retirement System

Paid holidays and vacation

Sick leave

Job summary

The Town of Hanover is seeking a Communications Officer (Dispatch) to serve as the calm, capable voice coordinating police, fire, and EMS across Upper Valley communities. You will handle emergency and non-emergency calls, dispatch responders, and maintain detailed incident records.

This full-time position requires specialized dispatch training, by- the-book accuracy, and the ability to remain composure under pressure in a fast-paced public safety environment.

Qualifications

• Requires specialized training related to communications, dispatch, or public safety in addition to a high school education.
• One to two years of relevant experience or equivalent apprenticeship or internship experience.
• Possession of or ability to obtain SPOTS and NCIC certification.

Responsibilities

• Receive, screen, and prioritize incoming emergency and non-emergency calls from the public and other public safety agencies.
• Determine appropriate dispatch response and coordinate with police, fire, and EMS personnel.
• Dispatch emergency personnel and monitor their status during incidents.
• Provide pre-arrival instructions to callers when appropriate.
• Maintain detailed logs of telephone and radio calls for all participating agencies and prepare monthly activity reports.
• Enter, validate, and remove information in SPOT and NCIC systems, including missing persons and stolen property.
• Monitor motor vehicle stops and perform driver background checks.
• Process NICS checks for agencies issuing pistol permits.
• Monitor and maintain alarm systems for businesses and residences and assist with resolving alarm issues.
• Assist officers with information for incident, accident, arrest, and booking reports.
• Use multiple computer systems and communication tools to support emergency response.

Skills

Public safety dispatch

Calm under pressure

Communication skills

Radio operation

Education

High school diploma

Dispatch training

Tools

SPOTS

NCIC

Dispatch software

Radios

Job description

The Town of Hanover is seeking a Communications Officer (Dispatch) to serve as the calm, capable voice coordinating police, fire, and EMS across Upper Valley communities. You will handle emergency and non-emergency calls, dispatch responders, and maintain detailed incident records.

This full-time position requires specialized dispatch training, by- the-book accuracy, and the ability to remain composure under pressure in a fast-paced public safety environment.