Communications Officer

Kids for the Future; Egg Harbor Township (NJ); On-site; USD 38,251 - 58,748; Full time

Job summary

Kids for the Future in Egg Harbor Township, NJ, is seeking a Communications Officer for the Police Department. The role handles 911 and non-emergency calls, prioritizes incidents, dispatches units, and maintains contact with field personnel to ensure public safety and efficient response.

Qualified candidates have a high school diploma and relevant certification (911 Telecommunicator/EMD). Prior dispatch experience is preferred; strong typing, multitasking, and calm under pressure are essential.

Qualifications

• High school diploma or equivalent is required.
• 9-1-1 Telecommunicator and Emergency Medical Dispatcher certification is required.
• Experience in emergency communications or law enforcement support is preferred but not required.
• Must be able to type quickly and accurately.

Responsibilities

• Answer emergency (911) and non-emergency calls promptly and professionally.
• Obtain and evaluate information to determine incident priority.
• Dispatch police officers and emergency personnel as needed.
• Maintain continuous communication with field units and provide updates.
• Operate CAD systems, radios, and other communication equipment.
• Access and retrieve information from law enforcement databases (e.g., NCIC).
• Monitor officer status and location to ensure safety and deployment efficiency.
• Maintain logs and records of calls, responses, and unit activity.
• Coordinate with other agencies for joint responses.
• Follow departmental policies and procedures for emergency response.

Skills

Typing fast

Multitasking under pressure

Geography knowledge

Verbal & written communication

Calm under pressure

Education

High school diploma or equivalent

9-1-1 Telecommunicators Certification / EMD Certification

Job description

• Location 3515 BARGAINTOWN RD,EGG HARBOR TOWNSHIP, NJ, 08234-8317,United States
• Base Pay $38,251.00 - $58,748.00 / Year
• Job Category Communications Officer, Police Department
• Employee Type FT
• Required Degree High school
• Manage Others No

The Description

SUMMARY

The Communications Officer serves as the primary point of contact between the public and police officers. This position is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate police units, and maintaining communication with field personnel to ensure public safety and efficient response. The dispatcher must remain calm under pressure, make quick and accurate decisions, and operate a variety of communication and computer systems.

RESPONSIBILITIES

• Answer emergency (911) and non-emergency calls in a prompt, professional, and courteous manner.
• Obtain and evaluate critical information from callers to determine the nature and priority of incidents.
• Dispatch police officers and other emergency personnel in response to calls for service.
• Maintain continuous communication with field units, providing updates, information, and support as necessary.
• Operate and monitor computer-aided dispatch (CAD) systems, radios, and other communication equipment.
• Access, enter, and retrieve information from local, state, and national law enforcement databases (e.g., NCIC).
• Monitor officer status and location to ensure safety and efficient deployment.
• Maintain accurate logs and records of calls, responses, and unit activity.
• Communicate with other agencies, such as fire departments, EMS, and neighboring law enforcement, to coordinate joint responses.
• Follow departmental policies, procedures, and protocols regarding emergency response and communications.
• Provide excellent customer service to the public, demonstrating patience, empathy, and professionalism.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to type and enter information quickly and accurately.
• Strong multitasking skills, with the ability to listen, speak, and type simultaneously under pressure.
• Knowledge of geography of the jurisdiction or ability to quickly learn.
• Excellent verbal and written communication skills.
• Ability to remain calm and make sound decisions in high-stress situations.

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent (some agencies may require college coursework or degree).
• 9-1-1 Telecommunicators and Emergency Medical Dispatcher Certification required.
• Prior experience in emergency communications or law enforcement support preferred but not required.