Public Safety Dispatcher — Calm, Critical-Response

Town-of-Hanover; Hanover (NH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

NH Retirement System

Paid holidays

Vacation and sick leave

Disability and life insurance

Job summary

Town of Hanover seeks Communications Officers for the Police – Dispatch Division to serve as the calm voice on emergencies and non-emergencies across multiple Upper Valley communities. You will coordinate police, fire, and EMS units and maintain records in a fast-paced public safety environment.

Responsibilities include prioritizing calls, dispatching responders, and providing essential information to officers.

Qualifications

• High school diploma with specialized communications or dispatch training.
• 1–2 years of relevant experience or equivalent apprenticeship/internship.
• Possession of or ability to obtain SPOTS and NCIC certification.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Coordinate dispatch with police, fire, and EMS across communities.
• Dispatch personnel and monitor status during incidents.
• Provide pre-arrival instructions to callers when appropriate.
• Maintain detailed logs and prepare monthly activity reports.

Skills

Calm under pressure

Decision making

Public safety comms

Interpersonal skills

Education

High school diploma

Dispatch training

SPOTS/NCIC certification (pending)

Tools

SPOTS

NCIC

Dispatch software

Radios

Job description

Town of Hanover seeks Communications Officers for the Police – Dispatch Division to serve as the calm voice on emergencies and non-emergencies across multiple Upper Valley communities. You will coordinate police, fire, and EMS units and maintain records in a fast-paced public safety environment.

Responsibilities include prioritizing calls, dispatching responders, and providing essential information to officers.