Communications Dispatcher

National Police; Hanford (CA); Hybrid; USD 58,000 - 70,000; Full time

Job summary

City of Hanford is actively seeking a Communications Dispatcher for the Police Department. The role handles emergency and routine calls, prioritizes actions, and dispatches police or fire units as needed while performing data entry into dispatch systems.

Requirements include one year of public safety dispatching experience and a high school diploma or equivalent, with the ability to obtain POST and CLETS certifications within one year of appointment. Salary is $57,792.00 - $70,248.00 annually.

Qualifications

• One year of responsible public safety dispatching experience.
• Post-secondary or equivalent education not required beyond high school may be substituted by experience as stated.

Responsibilities

• Receive incoming telephone and radio requests for emergency and routine services.
• Question emergency callers to elicit complete and accurate information for emergency response; enter data into CAD system.
• Determine appropriate emergency response units and alert units; dispatch as required.
• Maintain status of field units and monitor for danger; dispatch assistance as needed.
• Maintain radio contact with field units and enforce proper channel control and courtesy.
• Refer non-emergency callers to appropriate agencies; assist officers in the field as needed.
• Access automated law enforcement systems; input data and make accurate entries per laws and DOJ requirements.
• Run local and nationwide wants, warrants and vehicle checks.
• Perform matron duties involving contact with female suspects in custody as required.
• Build positive working relationships with coworkers and the public through good customer service.
• Foster an environment of diversity, integrity, trust, and respect.

Education

High school diploma or equivalent

Job description

Salary: $57,792.00 - $70,248.00 Annually

Position Summary:

The City of Hanford is continuously accepting applications for the position of Communications Dispatcher in the Police Department. This position receives and prioritizes emergency and non-emergency calls for service requiring law enforcement, fire, medical services, or animal control; to dispatch police or fire units as needed; and to perform data entry.

Essential Functions:

• Receive incoming telephone and radio requests for emergency and routine services.
• Question emergency callers to elicit complete and accurate information necessary for emergency response; enter information into the computer-aided dispatch system.
• Determine appropriate emergency response units in accordance with established policies and procedures; promptly and properly alert response units.
• Maintain current status of all field units; closely monitor any situation presenting a potential danger to the life or safety of field personnel and take immediate action to dispatch assistance as required.
• Maintain radio contact with field units and enforce proper channel control, discipline, and courtesy; monitor multiple frequencies.
• Refer non-emergency callers to the appropriate agency or other resource; assist officers in field by contacting other services or agencies as needed.
• Access automated law enforcement systems, input data and information, and make accurate entries into automate record files in accordance with applicable laws, statutes, and Department of Justice requirements.
• Run local and nationwide wants, warrants and vehicle checks.
• Perform matron duties requiring contact with female suspects in custody as required.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Perform related duties as assigned.

Requirements:

• One year of responsible public safety dispatching experience.
• Equivalent to completion of the twelfth grade.
• Possession of, or ability to obtain, Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic certificate within one year of appointment.
• Possession of, or ability to obtain, California Law Enforcement Telecommunication System (CLETS) certification.