Police Telecommunicator

Harker Heights, City of (TX); Harker Heights (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Harker Heights seeks a Dispatcher to handle non-emergency calls, enter information into the CAD system, and support dispatch operations. The role involves taking calls, routing to appropriate staff, and maintaining logs and records.

Candidates should have a high school diploma, pass required typing tests, and complete licensing training for TCOLE certification as part of ongoing duties.

Qualifications

• High school diploma or equivalent required.
• Typing test may be required or attached if available.

Responsibilities

• Receive non-emergency calls from the public and determine incident nature.
• Enter all necessary information into the CAD system.
• Maintain contact with the public and responders; verify locations.
• Answer maintenance service emergencies during weekends/holidays.
• Route calls to appropriate departments and staff.
• Retrieve information from teletype networks.
• Perform record-keeping, filing, and general clerical duties.
• Maintain logs and generate reports.

Skills

Typing tests

Public relations

Communication

Education

High school diploma

Tools

CAD system

Teletype networks

Job description

Receives incoming calls for police and non-emergency assistance, entering relevant information into the CAD system. Provides general support for dispatch operations, including record-keeping, typing, and filing. Monitors teletype communications. Must successfully complete the licensing academy, pass the TCOLE exam, and complete all required training and associated tests for licensing.

SUPERVISION RECEIVED:

Work is performed under the direct supervision of the Community Services Sergeant and general supervision of the Community Services Lieutenant.

SUPERVISION EXERCISED:

• NoneReceives non-emergency calls from the public requesting police or other non-emergency services; determines nature and location of incident; enters all necessary information into the computer system. Maintains contact with the public and responders. Verifies locations and updates events.
• Answers maintenance service emergencies on weekends and holidays.
• Answers incoming phone calls, screens calls, and routes to an appropriate person or office.
• Answers all incoming phone calls for the Fire Department upon request from that Department.
• Retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
• Performs a variety of record keeping, filing, indexing, and other general clerical work.
• Maintains a variety of logs relating to public safety activities.
• Types information received for calls for service and related incidents into the CAD system.
• Maintains records and develops reports.
• Tests and inspects equipment as required.
• Monitors all systems and reports malfunctions of equipment.
• Performs duties in support of other desks within the Department.
• Performs search and pat downs of prisoners, when required, of same sex arrestees.
• Handles all walk-in complaints and enters the information into the CAD system.
• Performs related duties as assigned.
• Attendance and timeliness are essential functions of the job.
• Exhibits the City of Harker Heights’ Core Values.Typing test through the Workforce Solutions Office or online (only if Workforce Solutions is not available). Applicants who have taken a typing test within one (1) year of application date may attach the results to their online application.
• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to attain this knowledge and abilities would be through some experience in public relations.
• A high school graduate or equivalent to the completion of the twelfth grade.
• Be completely free of alcohol or drug habits.