Public Safety Dispatcher (911 & Emergency Communications)

City of Rock Island, IL; Moline (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Rock Island, IL is seeking a Telecommunicator to support public safety communications within a radio system. The role includes receiving and dispatching calls for ambulance, fire, and police, while maintaining records and utilizing LEADS/NCIC data opportunities.

Initial supervision is provided, with progression to independent work after training. Residency requirements apply, and LEADS Certification is required upon hire. CPR/EMD certification is also expected.

Qualifications

• Ability to learn the principles involved in the operation of radio, telephone, computer, and related communications equipment.
• Ability to learn local and state laws and ordinances.
• Ability to learn the City's geographic area; codes, signals, phonetic alphabet, and military time.

Responsibilities

• Receive and transmit radio and telephone messages; dispatch ambulance, fire, and police personnel.
• Monitor NCIC and LEADS data; enter and relay information to field units.
• Operate communications equipment to provide prompt responses in routine and emergency situations.
• Maintain records of daily activities and incident reports; monitor fire alarm panels and maps.
• Train new telecommunicators as assigned.

Skills

Radio/telecom operations

Verbal communication

Decision making

Multitasking

Crisis management

Education

High school diploma or GED; some college coursework in police science

Job description

City of Rock Island, IL is seeking a Telecommunicator to support public safety communications within a radio system. The role includes receiving and dispatching calls for ambulance, fire, and police, while maintaining records and utilizing LEADS/NCIC data opportunities.

Initial supervision is provided, with progression to independent work after training. Residency requirements apply, and LEADS Certification is required upon hire. CPR/EMD certification is also expected.