Emergency Medical Dispatcher – Fast-Paced EMS Communications

Emergency Telecommunicator Services; Rock City (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Shift premiums

Certification support

Job summary

Emergency Telecommunicator Services in Rock City, IL seeks qualified Emergency Medical Dispatchers to support urgent medical response operations. The role involves taking calls, confirming locations, determining priorities, coordinating ambulance resources, and documenting procedures.

A high school diploma and dispatcher certification may be required; CPR certification and additional coursework may be needed. Shifts may include nights, weekends, and holidays, with overtime per agency needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call taking

Communication

Prioritization under pressure

Education

High School Diploma or GED

Emergency Medical Dispatcher certification (preferred)

Tools

Emergency Dispatch System

Job description

Emergency Telecommunicator Services in Rock City, IL seeks qualified Emergency Medical Dispatchers to support urgent medical response operations. The role involves taking calls, confirming locations, determining priorities, coordinating ambulance resources, and documenting procedures.

A high school diploma and dispatcher certification may be required; CPR certification and additional coursework may be needed. Shifts may include nights, weekends, and holidays, with overtime per agency needs.