Public Safety Dispatcher — 911 & CAD Expert

City of Manchester, NH; Manchester (NH); On-site; USD 56,000 - 59,000; Full time

Job summary

City of Manchester, NH is seeking an Emergency Services Dispatcher - Police to serve as a centralized communications agent for police and related public safety personnel. You will handle 911 calls, dispatch officers, and operate CAD, LANCER, NCC systems to relay crucial information promptly.

The role requires the ability to work under pressure, perform background checks, maintain logs, and coordinate with multiple agencies.

Qualifications

• Graduation from High School or possession of a GED.
• Zero to two years of experience in the operation of communication and emergency service equipment; or any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

Responsibilities

• Answers all 911 calls for emergency personnel, dispatch officers, relays all relevant information and corresponds with the caller through the CAD system.
• Responds to all incoming radio calls from Police Officers and other agencies and operates a National Crime Information Computer when information is requested from Police personnel.
• Processes emergency and non-emergency requests for assistance from 911 and conventional telephone lines.
• Processes all Computer Aided Dispatch (CAD) entry.
• Receives and dispatches radio transmissions on Police information channels.
• Performs Federal and local background checks on individuals with whom officers come in contact.
• Maintains logs and records of calls received and the nature of each dispatch.
• Transfers calls to proper local, State, and Federal officials as necessary.
• Handles varied emergency situations dealing with emotional, injured, and victimized persons, ascertains the crucial information needed in the given situation, and relays this to the proper Departments without delay.
• Enters information into the computer system through the use of LANCER, NCC, and related systems in connection with wanted persons, stolen vehicles, securities, weapons, and related property.
• Dispatch locations of alarms as soon as they are received.
• Processes official communications for public safety personnel on duty as necessary.
• Requests and transmits information from other City departments or outside agencies as needed by Police personnel.
• Maintains a current updated map of all the features of the City and memorizes constant changes.
• Runs computer checks on driver’s licenses, car tags, stolen firearms, driver histories, and criminal histories.
• Performs searches with partial data to identify persons and vehicle registration.
• Checks warrants for the Police Department and other requesting agencies, and processes original hard copy of warrants.
• Performs maintenance on all communications equipment to ensure proper operation during emergency situations.

Skills

CAD system

LANCER

NCC

Radio communications

Emergency dispatch

Geography of Manchester

Data entry

Education

High School diploma or GED

Tools

CAD system software

Job description

City of Manchester, NH is seeking an Emergency Services Dispatcher - Police to serve as a centralized communications agent for police and related public safety personnel. You will handle 911 calls, dispatch officers, and operate CAD, LANCER, NCC systems to relay crucial information promptly.

The role requires the ability to work under pressure, perform background checks, maintain logs, and coordinate with multiple agencies.