Public Safety Dispatcher 1

City of Madera

California

On-site

USD 42,000 - 66,000

Full time

17 hours ago

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Benefits offered by this job

Health insurance

Longevity pay

Retirement plans

Paid leave

Job summary

City of Madera seeks a Public Safety Dispatcher I to receive emergency and non-emergency requests and coordinate field units via radio, phone, and other media. This entry-level role includes rotating shifts, mandatory overtime, and opportunities for career progression within the Public Safety Dispatcher series.

You will complete required DOJ and POST certifications, pass a thorough background check, and enjoy generous benefits including health insurance, retirement, paid leave, and education

Qualifications

One year of public contact work experience preferred
High school diploma or equivalent required
Must obtain valid California driver’s license (Class C)
Must obtain POST Public Safety Dispatcher Certificate on probation

Responsibilities

Receive emergency and non-emergency requests and dispatch via radio, phone, and other media
Provide telecommunications support and coordinate field units
Work shifts rotate and overtime may be required

Skills

Public safety dispatch

Radio communication

Customer service

Crisis management

Education

High school diploma

POST certification (required)

Job description

Online Exam: November 20 - November 30

Under general supervision and according to established procedures, receives emergency and non emergency requests for law enforcement services and dispatches via radio, telephone and other communications media; provides telecommunications support and incident coordination for field units; performs other related duties as required.

Overview

Primary Responsibilities

The Public Safety Dispatcher I is the entry level class in the Public Safety Dispatcher class series. Public Safety Dispatchers are expected to perform the full range and scope of dispatching duties including maintaining field communications with public safety personnel with minimal guidance and supervision. Work shifts rotate and mandatory overtime may be required. A Public Safety Dispatcher I may promote to the journey level Public Safety Dispatcher II classification upon recommendation of the Department Head and approval of the City Manager after two (2) years of satisfactory work experience with the City of Madera and demonstration of journey-level proficiency as a Public Safety Dispatcher.

Minimum Qualifications

One (1) year of full time work experience in public contact work, including receipt and referral of telephone communications
A high school diploma or equivalent
Possession of or ability to obtain a valid Class C California driver's license
Completion of DOJ training for full access operator within one (1) year of appointment
Must obtain a POST Public Safety Dispatcher Certificate upon completion of probation

Additional Information

Only those applicants who meet the qualification standards of this position on or before the posted final filing date will be allowed to participate in the examination process.

Examination scores determine standing on eligibility lists. The examination process may consist of the following parts: Application Package Review (Qualifying only): Only the most qualified applicants, based upon the information provided on the application will be invited to participate in the examination processes. Online Exam: Pass/Fail 100% weight value. Candidates must earn a passing score on the exam to be considered for the eligibility list. Passing score for non-data entry portion is 54 or higher; for data entry 1500 or higher.

Applicants who require special examination accommodations due to a disability should contact the Human Resources Department five (5) business days prior to any scheduled examination at (559) 661-5404. The City Manager, upon recommendation of the Police Chief, will make the final selection and appointment. Candidates considered for hire must successfully pass an extensive back‑ground check, including a polygraph examination and credit history report; a criminal history check; a pre‑employment physical examination, including psychological evaluation, and drug screen.

Applicants may be eligible for Veteran’s Preference Points.

The City Manager, upon recommendation of the Police Chief, will make the final selection and appointment. Candidates considered for hire must successfully pass an extensive back‑ground check, including a polygraph examination and credit history report; a criminal history check; a pre‑employment physical examination, including psychological evaluation, and drug screen.

LONGEVITY

Employees are eligible for Longevity Pay, up to 7.5%, based on continuous full‑time City service.

Years of Service

Longevity Pay

2.5%

5.0%

7.5%

RETENTION BONUS

Employees will receive a $1,500 lump sum Retention Bonus in January 2026 and January 2027.

EDUCATION INCENTIVES

2.5% 60 college units a grade C or better
2.5% Intermediate POST Certificate
2.5 % Advanced POST Certificate
5.0% BA or BS Degree

EDUCATION REIMBURSEMENT

Up to $2400/fiscal year for college coursework with prior approval from your Department Head.

Deferred Compensation

The City offers a paid/vested contribution of 4.2% of base pay to one of two 457 plans offered to the employee. In addition, the employee may also contribute, though not required.

PAID LEAVE

The City of Madera offers paid vacation, paid sick leave, and non-chargeable bereavement leave for the immediate family.

HOLIDAYS

Employees accrue paid holiday time equivalent to the same number of holidays the City is closed for non‑safety services. Accrual is 4 hours per pay period/104 hours per year. Up to 80 hours may be banked, with any additional accruals paid to the employee each 2‑week pay period if bank is at maximum accrual balance.

HEALTH INSURANCE

The City contributes a monthly amount for the employee to use to purchase health, dental and vision coverage. For medical coverage, the City contracts with Anthem and Kaiser. Dental insurance is through Delta Dental and vision coverage is through Superior. The City’s contribution covers 100% of the health, dental, and vision premium for the employee and family on both the Anthem and Kaiser Core Plans.

BILINGUAL INCENTIVE

English/Spanish for qualifying individuals and positions after passing annual bilingual test.

RETIREMENT

The City participates in the CalPERS defined benefit retirement system. Retirement formulas and contributions are as follows. The terms “Classic Member” and “New Member” are as defined by CalPERS.

Classic Members employed with the City prior to 10/20/2012

2.5% at 55 formula, single highest year final compensation
Employee Contribution paid by the employee pre‑tax: 3.375%

Tier I Members employed with the City on or after 10/20/2012

2% at 60 formula, average three year final compensation
Employee Contribution paid by the employee pre‑tax: 2.375%

New Members employed with the City on or after 1/1/2013

2% at 62 formula, average three year final compensation
Employee Contribution paid by the employee pre‑tax: 7.75%

UNIFORM ALLOWANCE

Uniform allowance of $64.50 per pay period/$1,677.04 year.

DAYLIGHT SAVINGS TRANSITION PAY

Employees working when Daylight Savings shifts in the fall will be paid at time and one half for the extra hour worked on night shift. Employees working when Daylight Savings shifts in the spring will be paid for their normally scheduled work hours, regardless of the loss of 1 hour of time due to the shift.

Police Officer Trainee Academy And Uniform Benefits

When an individual is hired as a Police Officer Trainee, the City sponsors said employee at the Police Academy. and will pay all fees associated with attendance, as well as required uniforms and equipment at the Academy. In addition, Trainees are eligible for the Sworn Uniform Allowance of $77.57 per 2‑week pay period in recognition of the fact that trainees must have their Sworn uniforms in-hand upon graduation.

Dispatcher Premium Pay

Public Safety Dispatchers work 12‑hour shifts, working 84 hours each 2‑week pay period. This time is paid as 76 hours at straight time and 8 hours at time and one‑half. Dispatcher Premium Pay is reportable compensation for CalPERS purposes.

EMPLOYEE ASSISTANCE PROGRAM

The City of Madera offers an employee assistance program or employees and dependents that provides counseling and other services for dealing with life’s challenges at no cost to the employee.

LIFE INSURANCE

The City provides a $25,000 life and accidental death and dismemberment policy along with $5,000 dependent life. The employee may purchase additional supplemental life insurance for him/herself, spouse and/or dependents.

MEDICARE

The City contributes an amount equal to 1.45% of the employee’s salary; the employee also contributes 1.45%.

LONG TERM DISABILITY

This city paid benefit provides up to 2/3-income protection.

The information provided in your application must support your answers in the supplemental questions. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.