Community Services Officer

Eureka

Eureka (CA)

On-site

USD 65,000 - 90,000

Full time

28 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The City of Eureka is seeking a journey-level, non-sworn police support services administrator to provide comprehensive staff support to Police management on a wide range of programs, projects, and services; respond to public requests; and perform related work as required.

The incumbent will assist in offender registration, patrol support, public information activities, investigations support, and routine recordkeeping while maintaining strong communication with the public and city staff under

Qualifications

One year of related administrative support experience.
One year of experience working with the public.
Two years of college-level coursework is desirable.

Responsibilities

Reviews, follows up on, and documents public information requests and reports.
Provides comprehensive staff support to Police Department programs and services.
Assists in fingerprinting, records management, and file maintenance as needed.
Responds to public inquiries and drafts public information releases.
Performs follow‑up on crime reports and supports investigations as required.
Performs other duties to support police operations and program administration.

Skills

Public information program knowledge

Records management

English usage

Data collection

Education

Two years of college-level coursework

Job description

DEFINITION

Under general supervision, performs a variety of complex activities in administering non-sworn police support services and programs for the City’s Police Department; provides comprehensive staff support to an assigned Police Sergeant or Commander on a wide variety of programs, projects, and services; responds to public requests; and performs related work as required.

Description Summary

DEFINITION: Under general supervision, performs a variety of complex activities in administering non-sworn police support services and programs for the City’s Police Department; provides comprehensive staff support to an assigned Police Sergeant or Commander on a wide variety of programs, projects, and services; responds to public requests; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. No supervision of staff is exercised.

CLASS CHARACTERISTICS

This is a journey-level, non-sworn, classification in the Police Department. The incumbent performs various administrative and patrol duties in support of designated program management activities and is responsible for providing administrative-level support to the assigned management staff in a variety of areas. This class is distinguished from other administrative classifications in that it functions at a higher and more complex support role and may have a specialization in specific programs and related activities.

Expectation of Job Duties

EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

When Performing Offender Registration

Reviews and completes forms and paperwork on, and photographs each registrant; inputs data into software; forwards information onto appropriate agency; reviews files with and answers questions of each registrant.
Conducts follow‑up on registration requirements as needed.
Runs background checks on registrants.
Maintains data for police department and community use.

When Performing Patrol Activities

Patrols City streets and facilities to provide security support; follows‑up on complaints regarding abandoned vehicles; issues citations and arranges for the towing or other abatement of abandoned or illegally parked vehicles.
Patrols apartment complexes owned by the Housing Authority in efforts to deter crime, including communicating with residents regarding on‑going crime related problems, taking crime reports, and providing support to crime victims.
Monitors and assists sworn officers in DUI checkpoints, controlling traffic, and crowd control as required.
Assists sworn staff with investigations including evidence collection and searches at crime scenes.
Transports patrol vehicles, radios, and other equipment for maintenance to appropriate destination.
Performs required research in order to locate information for the police use, including gathering available information on possible drug houses, wanted and paroled persons, and property owners as necessary.
Responds to traffic collisions and takes reports.
Performs additional duties as needed in the absence of the Animal Control Officer and other assigned police support personnel.

When Performing Public Information Activities

Assists in the formulation and development of a program of public information and education on the use of the Police Department facilities, programs, activities, and services by selecting, preparing, and distributing publicity releases through all available media; arranges information news releases and performs other related duties in the distribution of information.
Receives inquiries and provides information to the public regarding a wide variety of crime prevention topics, including drafting and sending out new releases on related issues and successfully communicating with a variety of news media.
Plans and promotes local community events related to crime prevention and safety, including determining appropriate events and taking appropriate measures to ensure successful implementation.
Coordinates child safety seat checks to ensure proper installation and usage for interested parties.
Prepares and assists with the development of various public announcements.

When Performing Investigation Activities

Reviews, performs follow‑up on, and supplies briefing information, collects x‑rays, skeletal x‑rays, and photos, collects DNA samples, makes copies of reports for the Department of Justice, writes clearances and ensures that dispatch clears MP or RJ cases, maintains files and logs on all missing persons and runaway juveniles; assists in monthly Department of Justice records audit pertaining to follow‑up and information on missing persons and runaway juveniles.
Performs follow‑up on major crime reports.
Assists the assigned unit as needed by running RAPS, DMV checks, CAD research, transcribing tapes and digital recordings, answering phones, entering information into the Record Management System, and picking up and delivering items pertaining to a case.
Receives, logs, distributes, and replies to requests for information from the District Attorney’s office.
Maintains, orders, and logs supplies needed for the assigned unit.

When Performing All Assignments

Takes information from the public regarding thefts, accidents, lost and found property and other incidents that do not require the presence of a law enforcement officer at the scene; completes standard police reports for review by sworn officers.
Performs required follow‑up functions on crime reports, including booking found property, serving subpoenas, taking missing person, vehicle burglary, forgery, and vandalism reports, investigating fraud, performing assigned evidence work such as latent fingerprint dusting, and gathering fingerprints as needed.
Assists in fingerprinting and searching suspects as required.
Provides comprehensive staff support to the Police Department on a wide variety of programs, projects, and services.
Provides initial non‑emergency contact with the public and representatives of other agencies requesting police records or related services at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies and procedures or directs the caller to the proper individual or agency.
Provides applications for a variety of permits and licenses to the public; explains policies and procedures and processes completed forms.
Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
Interprets Federal, State and local legislation, policies, laws, codes and regulations; research, analyze and coordinate their application to the City’s operations.
Prepares and processes a variety of reports and records using a word processor and/or other report writing systems/databases and, following established formats, distributes to the proper individual or agency, files reports, and maintains automated or manual logs of departmental actions.
May process warrants and subpoenas, confirming information provided; distributes them to sworn personnel; maintains status and disposition records and notifies appropriate agencies as required.
Performs other duties as assigned.

Knowledge, Skills & Abilities

Knowledge of

Basic functions, principles and practices of law enforcement agencies including crime scene investigations and evidence retention practices and regulations.
Applicable Federal, State, and local laws, regulations, policies and statutes.
Legislative activities of Federal, State and local governments.
Activities and programs of the City’s Police Department.
Modern and complex principles and practices of program development and administration.
Recent developments, current literature and sources of information related to functional areas.
Principles and techniques used in the conduct of an effective public information and publicity program for a City or large public agency.
Principles and practices related to media relations, reporting, and news writing.
Principles and practices of records management.
Business letter writing and the standard format for correspondence and reports.
Business arithmetic.
Modern office practices, methods and computer equipment.
Computer applications related to the work.
Correct English usage, including spelling, grammar and punctuation.
Techniques for effectively dealing with and solving the problems presented by a variety of individuals from various socio‑economic, cultural and ethnic backgrounds, in person and over the telephone.
Techniques for effectively representing the City in contacts with governmental agencies, community groups and various business, professional, educational, regulatory and legislative organizations.

Ability to

Analyze, interpret, summarize and present administrative and technical information and data in an effective manner.
Obtain necessary information from individuals in stressful or emergency situations.
Interpret, apply and explain complex laws, codes, regulations and ordinances.
Analyze situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; and recommend/implement appropriate course of action.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities and meet critical time deadlines.
Perform technical, detailed and responsible office support work.
Operate radio communication equipment.
Compose correspondence independently or from brief instructions.
Compile and summarize information to prepare clear and accurate reports.
Use sound, independent judgment within legal, policy and procedural guidelines.
If applicable, plan, organize, and coordinate a variety of public information, media and legislative related activities and programs.
If applicable, develop effective public and community outreach strategies and campaigns; work effectively with diverse groups; listen to and discuss problems and complaints tactfully.
Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone and in writing.
Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
Establish and maintain effective working relationships with those contacted in the course of the work.

Requirements

Education and Experience

Qualifications

One (1) year of related administrative support experience and
One (1) year of experience working with the public.
Two (2) years of college‑level coursework and/or volunteer law enforcement experience is desirable.

License

Valid California class C driver’s license with satisfactory driving record.
Successful completion of a P.O.S.T. - certified PC 832 Arrest Course within one (1) year of hire.

No other information will be accepted and resumes, cover letters or additional materials WILL NOT BE CONSIDERED.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; maintain P.O.S.T. Traffic Investigation standards, including mobility and physical strength and stamina to respond to emergency situations and accidents; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking on uneven terrain, climbing and descending structures to identify problems or hazards. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

ENVIRONMENTAL ELEMENTS

Employees work indoors and outdoors, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

THE SELECTION PROCESS

All applications received are screened to determine which applicants most closely match the desired education, experience, knowledge, and abilities of the position. Applicants will receive email notification of the results of the screening process. Applicants meeting the minimum qualifications are not necessarily guaranteed advancement to the examination process, as only the most qualified candidates will be invited to participate. The most qualified applicants will be invited to an in‑person examination tentatively to be held in late May. The Department Head [and/or designee(s)] will interview the top nine (9) candidates from the examination process. The eligible list created from this recruitment may be used to fill full‑time, part‑time, temporary, and grant positions. The City reserves the right to extend the final filing date as necessary.

EPD Extended Background Process

Initial testing will include a department interview and a Police Chief's interview. Additional testing may include a background investigation, polygraph test, work style evaluation performed by a psychologist, and complete physical examination/drug screening.

COMPLETE BACKGROUND INVESTIGATION

Applicants will undergo a thorough investigation of their personal history, including drug and alcohol use, thefts, etc. All applicants must meet background investigation standards. Examples of disqualifying items include use or sale of illegal drugs/narcotics within the past 1 to 3 years, depending on substance type. If you would like to discuss a particular personal issue prior to testing, please contact the Eureka Police Department at (707) 441‑4095, and they will provide you with general department parameters.

PHYSICAL EXAMINATION/DRUG SCREENING

You will undergo a pre‑employment physical examination and a drug screening test. Actual employment is contingent upon the results of these examinations.

Important Note

Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications/requirements listed above. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process.

City of Eureka's Commitment to Inclusion and Belonging

We envision an inclusive community where everyone’s fundamental needs are met, where our employees respect and celebrate all walks of life, where everyone can grow and thrive, as we work with integrity for the good of Eureka. Our mission is to meet the needs of Eureka residents, businesses and visitors by providing services and making decisions that are socially, fiscally and environmentally responsible, creating a workplace that values growth, inclusion and empathy for all.

Disaster Service Worker

All City of Eureka employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned and to return to work as ordered in the event of an emergency.

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked. The City of Eureka is an Equal Opportunity Employer, and does not discriminate on the basis of handicap status in the admission, access to, treatment, or employment for its programs, or activities, whether funded by the City or by grants. Women, persons with disabilities, and minorities are encouraged to apply. In accordance with the Americans with Disabilities Act (ADA), the Human Resources Department will make reasonable efforts in the examination process to accommodate people with special physical or mental requirements. If you have special needs, please call (707) 441‑4124 prior to the examination date. When indicating you have a special need, one of the following definitions will apply to you. A disabled person is anyone who: (1) has a physical or mental impairment which substantially limits one or more major life activities: i.e., walking, seeing, hearing, speaking, working or learning; or (2) has a record of such impairment; or (3) is regarded as having such an impairment.

Note: Although benefits have been reported as accurately as possible, there has been no warranty of complete benefit summary intended. All information provided is subject to the actual terms of the legal documents that control benefit programs.

CalPERS Retirement– The Public Employees' Pension Reform Act (PEPRA) also known as Assembly Bill (AB) 340 was passed and went into effect on 01/01/2013.

CLASSIC MEMBERS (2.7 @ 55) Employees hired before 01/01/2013 by a CalPERS agency and who have less than a 6 month break in service, are considered "classic members" with all classic member benefits and restrictions. Employee portion: 8% per MOU agreement.
PEPRA MEMBERS (2% at 62) Employees hired by a CalPERS agency after 01/01/2013, are considered PEPRA members with the new AB 340 benefit formulas, final compensation and contribution requirements. Employee portion: 7.75% per MOU agreement.

SOCIAL SECURITY

The City does not participate in Social Security except for the 1.45% required Medicare contribution; therefore, earnings from this job are not covered under Social Security. When you retire, you may receive a pension based on earnings from this job. For more information, go to https://www.ssa.gov/forms/ssa-1945.pdf

MEDICAL

Medical coverage for employees and eligible dependents is provided through a self‑funded Anthem Blue Cross plan administered through HealthComp. The City offers two (2) low deductible plans and one (1) high deductible plan to choose from. The high deductible plan includes a Health Savings Account (H.S.A.) which the City will contribute the applicable deductible as negotiated through the MOU. The City will contribute 80% of the health insurance premium; the remaining 20% is paid by the employee. Dental and Vision coverage is paid by the City. Note: There are specific requirements for continuing health insurance as a retiree.

VACATION

Vacation is accumulated at 1 day per month upon employment and increases with time in service. The maximum accrual is 35 days. Vacation buyback is available in increments of 40 hours at a time.

SICK LEAVE

Sick Leave is accrued at 1 day per month with no limit. Six days of Family Sick Leave are allowed per year and three of these days are deducted from the employee's accrued Sick Leave bank. An employee may be allowed Family Death Leave up to 5 days per incident. This is not accruable.

HOLIDAYS

The City pays for 12 fixed holidays per year, in addition to 3 floating holidays.

LONGEVITY PAY

Five (5) years = 1%, Ten (10) years = 2%, Fifteen (15) years = 3%, of base salary.

LIFE INSURANCE

The City pays the premium on a $20,000 life insurance policy for the employee, including eligible dependent coverage at $1,000 each.

Additional Benefits

Other benefits include optional participation in deferred compensation plans, City-paid membership in an Employee Assistance Program (EAP) for the employee and eligible dependents, free membership at the Adorni Recreation Center for employee, spouse and dependent children, an educational reimbursement program, free enrollment at Little Saplings Preschool for children of City employees, 50% off fees for after school programs for children of City employees and free Sequoia Park Zoo membership for the entire family.