Lift Operations Supervisor

Sugarloaf Mountain Corporation; Snoqualmie, Northern (WA, KY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401(k) discretionary match

Job summary

The Summit at Snoqualmie, operated by Boyne Resorts, is seeking an Lift Operations Supervisor to oversee chairlifts, gondolas, and surface lifts across the mountain. You will manage staff, implement safety protocols, and coordinate with mountain leadership to ensure smooth operations.

You will drive safety compliance, lead incident investigations, and develop training programs to uphold industry-leading standards while coordinating with maintenance and guest services for peak-season planning.

Qualifications

• Min 3-5 years of management experience in lift operations or related field.
• Extensive knowledge of lift operations, safety systems, and regulatory requirements.
• Excellent communication, presentation, and interpersonal skills.
• Experience with regulatory compliance, safety protocols, and risk management in lift operations.

Responsibilities

• Oversee lift operations including chairlifts, gondolas, surface lifts, and associated facilities across the mountain.
• Manage and develop lift operations leads, operators, and coordination of staff across all shifts.
• Assist in the development of department budgets, staffing plans, and resource allocation strategies for lift operations.
• Create and implement standard operating procedures, safety protocols, and emergency response plans for all lift systems.
• Lead incident investigation processes and coordinate with Risk Management, Legal, and regulatory agencies.
• Develop and implement comprehensive safety training programs and staff certification requirements.
• Establish emergency response procedures and crisis management protocols for all lift systems.
• Serve as primary liaison with Mountain Operations, Ski Patrol, and Executive Leadership on lift operations.

Skills

Management experience

Communication

Strategic initiatives

Leadership

Risk management

Interpersonal skills

Flexibility schedule

Driver's license

Job description

Overview

The Lift Operations Supervisor position is responsible for comprehensive oversight of lift operations across multiple chairlifts, gondolas, and surface lifts at an assigned base area. This role oversees lift operations lead operators and operators, develop operational policies and safety procedures, ensures compliance with regulatory standards and risk management protocols, and serves as the primary liaison between lift operations and senior mountain management. The Lift Operations Supervisor drives operational excellence through strategic leadership, budget management, staff development, and maintaining industry-leading safety and guest experience standards while ensuring seamless integration with broader mountain operations and regulatory compliance.

Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Job duties may include, but are not limited to:

• Oversee lift operations including chairlifts, gondolas, surface lifts, and associated facilities across the mountain
• Manage and develop lift operations leads, operators, and coordination of staff across all shifts
• Assist in the development of department budgets, staffing plans, and resource allocation strategies for lift operations
• Create and implement standard operating procedures, safety protocols, and emergency response plans for all lift systems
• Conduct performance evaluations, disciplinary actions, and recognition programs for all lift operations staff
• Establish and monitor safety standards and operational procedures for all lift systems and guest loading areas
• Conduct regular operational audits, safety inspections, and implement continuous improvement initiatives
• Ensure compliance with all state and federal lift safety regulations, insurance requirements, and industry standards
• Coordinate with Lift Maintenance on equipment schedules, major repairs, and system upgrades
• Oversee daily lift operations including startup procedures, safety checks, and operational decision-making
• Lead incident investigation processes and coordinate with Risk Management, Legal, and regulatory agencies
• Develop and implement comprehensive safety training programs and staff certification requirements
• Establish emergency response procedures and crisis management protocols for all lift systems
• Serve as primary liaison with Mountain Operations, Ski Patrol, and Executive Leadership on lift operations
• Coordinate with Guest Services on complaint resolution and operational communication
• Assist with the development of seasonal operational planning including staffing, training schedules, and capacity management
• Create guest communication initiatives and operational status reporting systems
• Manage departmental budgets including labor, equipment, maintenance, and operational expenses
• Manage compliance documentation and reporting requirements
• Perform assigned tasks not necessarily related to this specific job, but essential to the successful operation of the resort

Qualifications

What we are looking for:

Required

• Extensive knowledge of lift operations, safety systems, and regulatory requirements
• Minimum 3-5 years of management experience with demonstrated leadership success in lift operations or related field
• Excellent communication, presentation, and interpersonal skills
• Proven ability to develop and implement strategic initiatives and safety programs
• Experience with regulatory compliance, safety protocols, and risk management in lift operations
• Ability to work effectively with diverse stakeholders, government agencies, and senior leadership
• Flexibility to work variable schedules including weekends, holidays, and extended hours during peak seasons
• Valid driver's license and ability to operate mountain vehicles and specialized lift equipment

Join our team and enjoy The Summit Experience!

Wage and Benefit Info

The wage range for this positions is: from $28.00 to $32.00/hr DOE

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.