PUBLIC SAFETY DISPATCHER

City of Sachse; Sachse (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

The City of Sachse is seeking an Emergency Communications Dispatcher who will be responsible for receiving and dispatching calls for police, fire, and medical services. This crucial role requires strong communication skills, the ability to work under pressure, and the willingness to complete mandatory certifications. The dispatcher will work in a fast-paced environment and must effectively handle stressful situations while ensuring a high level of service to the community.

Benefits

Competitive Lateral Pay Opportunities

Certification Pay

Bi-Lingual Pay

Hiring Incentive for Certified Dispatchers: $5,000

Hiring Incentive for Non-Certified Applicants: $3,000

Qualifications

• High School diploma or equivalent required with at least one year dispatch experience.
• Current TCOLE license preferred; certification must be acquired within a year.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Prioritize calls and dispatch appropriate personnel.
• Coordinate with neighboring agencies for support.

Skills

Communication Skills

Typing Speed

Knowledge of Police Communication Equipment

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

TCOLE Telecommunicators Certification

Job description

Job Title: Emergency Communications Dispatcher

Candidates with current TCOLE Telecommunicators License are PREFERRED.

Benefits and Incentives:

• Competitive Lateral pay Opportunities
• Certification Pay
• Bi-Lingual Pay

Hiring Incentive:

• TCOLE Telecommunicator Certified: $5,000
• Noncertified Applicants: $3,000

Work Schedule: This position requires the ability to work 12-hour shifts, including nights, weekends, and holidays.

Position Overview:

Under general supervision, receives, screens, and dispatches calls for police, fire, and medical services. The role involves prioritizing calls, dispatching responders, maintaining unit status, and managing records and inquiries.

Essential Job Functions:

1. Answer incoming emergency and non-emergency calls via telephone or radio.
2. Prioritize calls and dispatch appropriate personnel.
3. Maintain awareness of police units and monitor alarms.
4. Provide detailed call information to officers.
5. Coordinate with neighboring agencies for support.
6. Enter incident data into records management systems.
7. Prepare reports on calls and responses.
8. Verify warrants and perform criminal history checks using NCIC/TCIC/NCTCIC.
9. Manage warrants, stolen property, missing persons, and protective orders data.
10. Perform administrative duties such as accepting payments and issuing receipts.
11. Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent, with at least one year dispatch experience, or equivalent education and experience.
• Must pass drug screening and Criticall test.
• Must obtain Basic Telecommunicators Certification through TCOLE within one year of hire; current TCOLE license preferred.
• Additional certifications may be required.

Knowledge and Skills:

• Knowledge of police communication equipment and procedures.
• Proficiency with computers and related hardware/software.
• Understanding of police patrol procedures and city geography.
• Ability to work under pressure and handle stressful situations.
• Typing speed of at least 35 words per minute.
• Excellent communication skills, both oral and written.

Environmental and Physical Conditions:

• Work is performed in a high-volume call center environment.
• Repetitive motions such as typing may be required.
• Potential exposure to distressed citizens.

Equipment Used:

Personal computer, copier, fax, office equipment, teletype, radios, 911 system, dictaphone.