Public Safety Dispatcher

Nebraska.gov; Lincoln (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for the role of Public Safety Dispatcher. This position is crucial in the emergency response system, requiring candidates to manage high-pressure situations with composure and efficiency. Successful dispatchers will undergo rigorous training and have opportunities for career advancement within the department. The role involves operating sophisticated communication equipment, handling emergency calls, and ensuring the proper response from first responders. If you thrive in a fast-paced environment and are committed to public safety, this is the perfect opportunity for you.

Qualifications

• Must have Emergency Medical Dispatch and CPR certification.
• No felony convictions or serious misdemeanors are allowed.

Responsibilities

• Operate emergency service console and dispatch calls for various emergency units.
• Maintain logs and records of all calls and dispatches.

Skills

Multi-tasking

Calm under pressure

Organizational skills

Trustworthiness

Education

High School Graduate or G.E.D.

Tools

Computer Aided Dispatch (CAD)

Emergency Medical Dispatch (EMD) systems

Radio consoles

Job description

HOURS: FULL TIME; Variable 8, 10 or 12 hour shifts with rotating days/evenings/nights/weekends and holidays.

We are looking to fill 8-10 spots.

The City of Lincoln is currently accepting on-line applications for the position of Public Safety Dispatcher. If you are interested in a fast-paced, challenging work environment this job may be for you.

The Department
The Lincoln Police 911 Center is a nationally accredited Center through CALEA (Commission on Accreditation for Law Enforcement Agencies, Inc.). Lincoln is one of the few cities in the United States where Police, Fire, and Communications have all received national accreditation. Lincoln received accreditation in 2002 making it only the 14th center in the nation to be accredited by CALEA.

Career Opportunities
The Public Safety Dispatcher is considered the first, first responder of the emergency response team. These professionals are required to gather essential information from citizens and take control of situations that may be chaotic, tragic, stressful, confusing, and frantic in order to dispatch the appropriate first responders to the scene. Public Safety Dispatchers must be organized, adept at multi-tasking, level-headed, calm, and trustworthy. Their work within the emergency response system often places them at the front end of life or death situations. Training requirements for these positions are demanding, rigorous, and steadfast.

New employees will be required to successfully complete a classroom training academy and extensive on-the-job training. Career advancement opportunities include promotion to Senior Public Safety Dispatcher, Certified Training Officer, Training Supervisor, and Public Safety Dispatch Supervisor.

Duties
Dispatchers operate an emergency service console and sophisticated technical equipment receiving and dispatching calls for police and sheriff units, fire companies, EMS (emergency medical systems) units, fire/rescue squads and other emergency services. Responsibilities include operating radio consoles, CAD (computer aided dispatch) terminals, EMD (emergency medical dispatch) systems, and related emergency communication equipment; receiving calls via the 911 emergency lines; performing radio tests on communication equipment; maintaining logs and records of all calls received and nature and disposition of each dispatch; maintaining CAD status monitor of units in and out of service; and transferring or referring calls to proper local, state, and federal agencies.

Selection Process
The selection process consists of a pre-employment on-line exam, an oral interview, background check, medical and psychological investigation. Candidates who successfully complete the final phase are offered employment with the Lincoln Police Department Emergency Communications Center.

Qualifications
High School graduate or G.E.D.
Necessary Special Requirements: Emergency Medical Dispatch certification and CPR certification, provided by Lincoln Police Department, is required prior to the completion of the probationary period. Certification on the National Crime Information Center computer system, which is provided by Lincoln Police Department as required.
NO FELONY CONVICTIONS OR SERIOUS MISDEMEANORS.

Testing: You will receive an email with a link to complete the on-line exam. The email will come from TestGenius and will be sent within 48 hours after your application has been received. You will have 7 days to complete the exam.

Interview: If you successfully pass the on-line exam, you will be invited to an in-person interview.