PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL: POST WAIVER)

City of Long Beach; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking city organization as a Public Safety Dispatcher, where you will play a crucial role in responding to emergency calls. This entry-level position offers a unique opportunity to serve the community, utilizing your communication skills to manage high-volume calls effectively. You'll receive comprehensive training and support, ensuring you are well-prepared to handle diverse situations. With a commitment to equity and inclusion, this dynamic role allows you to make a significant impact while enjoying benefits like a recruitment incentive. If you're passionate about public safety and helping others, this is the perfect opportunity for you.

Benefits

Recruitment Incentive

Health Benefits

Retirement Plan

Paid Time Off

Qualifications

• Must demonstrate keyboarding skills at 35 wpm with a valid certificate.
• Desirable qualifications include bilingual skills and emergency communication experience.

Responsibilities

• Receive and dispatch emergency (911) calls for police, fire, and medical services.
• Enter data into a computer while questioning callers and determine the nature of calls.

Skills

Emergency Communication

Bilingual Skills

Keyboarding Skills

Multi-tasking

Tactful Communication

Education

High School Diploma

EMT Certification

POST Certification

Job description

PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL: POST WAIVER) | Job Opportunities page has loaded.

Classified - Full-Time, Permanent

Job Number: J45AN-25B

Disaster Preparedness & Emerg Communications - (CL)

Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice.

VACANCY INFORMATION

This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting.

DESCRIPTION

This is an entry level position. Additional information can be found below.

If you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE).

Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program, please click here.

EXAMPLES OF DUTIES

Under general supervision, receives and dispatches emergency (911) calls for police, fire, and emergency medical services; enters data into a computer while questioning callers; determines the nature, validity, and disposition of calls; may provide post-dispatch medical instructions; utilizes computer-generated messages and priorities to dispatch units; operates communication equipment; performs call reception and dispatch activities; answers inquiries; accesses and transmits information; relays situational data; may train dispatchers or act in supervisory roles; performs related duties as required.

REQUIREMENTS TO FILE

• Willingness to work: Any shift, including holidays, weekends, and overtime.
• Ability to: Handle high-volume emergency calls tactfully; multi-task effectively; speak clearly; interpret policies, laws, and regulations; demonstrate keyboarding skills at 35 wpm with a valid Keyboarding Certificate obtained within the last 12 months from an approved agency; pass background and polygraph tests; have no felony convictions.

Proof of keyboarding skills must be uploaded at the time of application. Desirable qualifications include bilingual skills, emergency communication experience, EMT or POST certifications.

SELECTION PROCEDURE

Applicants will undergo application review, performance exams, and, if applicable, POST waiver assessments. The process is continuous, with eligible lists established periodically.

EQUITY AND INCLUSION

The City of Long Beach values diversity and is committed to equity and inclusion in its workforce. Qualified applicants with criminal histories are considered under the California Fair Chance Act. Bilingual skills are desirable. For application status updates, contact the Civil Service Department at [phone].

For accommodations or alternative formats, contact the department as specified.

Employer: City of Long Beach

Department: Disaster Preparedness & Emerg Communications (CL)

Address: Civil Service Department, 411 W. Ocean Blvd., 4th Fl, Long Beach, CA 90802