Public Safety Dispatch Supervisor & Team Leader

City of Las Cruces; Las Cruces (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

Mesilla Valley Regional Dispatch Authority (MVRDA) seeks a dedicated supervisor to oversee PSAP operations county-wide. This role includes supervising Telecommunicators and Call Taker staff, coordinating training, and ensuring policy adherence and confidentiality.

The position requires shift work, overtime, and strict deadlines. Ideal candidates have 2+ years in public safety with CAD/911 software and NCIC experience, plus supervisory exposure.

Qualifications

• 2 years experience in public safety area, including 2 years experience in CAD/911 protocol software
• 2 years hands-on experience with NCIC
• Supervisory experience preferred
• Certification within 6 months of hire date and valid NM Driver’s License or equivalent

Responsibilities

• Prepare schedule, including leave approvals, for Telecommunicators and Call Taker personnel to ensure adequate staffing.
• Monitors training progress of trainees; provide supervision and evaluation.
• Provide input for staff retention and training programs; assist in development of new training policies.
• Maintain facility/equipment status with IT; perform periodic functionality tests.
• Plan, organize and review the work of subordinates.
• Maintain confidentiality of duty- and personnel-related information.
• Perform call-taking and dispatch tasks; stay proficient with 911 operations.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Problem-solving

Time management

Organizational skills

Decision-making

Staff supervision

Education

NMLEA Police Radio Dispatch Certification

NCIC Certification

Emergency Medical Dispatch (EMD)

CPR Certification

NM Driver’s License

Tools

CAD software

NCIC

EMD

MS Office

Job description

Mesilla Valley Regional Dispatch Authority (MVRDA) seeks a dedicated supervisor to oversee PSAP operations county-wide. This role includes supervising Telecommunicators and Call Taker staff, coordinating training, and ensuring policy adherence and confidentiality.

The position requires shift work, overtime, and strict deadlines. Ideal candidates have 2+ years in public safety with CAD/911 software and NCIC experience, plus supervisory exposure.