Public Safety Dispatch Supervisor

The New Mexico Municipal League, Incorporated; Las Cruces (NM); Hybrid; USD 75,217,000 - 116,680,000; Full time

Job summary

Mesilla Valley Regional Dispatch Authority (MVRDA) in Las Cruces, NM seeks a responsible manager to supervise PSAP staff and coordinate with partner agencies. The role requires independent thinking, organizational skills, and ability to troubleshoot operational hazards for continuous service excellence.

Qualifications include two years in public safety CAD/911 systems, NCIC experience, and related certifications. The position involves shift work, possible overtime, and a background check.

Qualifications

• Two (2) years experience in public safety area, including two (2) years experience in Computer Aided Dispatch (CAD) or 911 protocol software and two (2) years hands-on experience with NCIC.
• A combination of education, experience, and training may be applied in accordance with MVRDA policy.

Responsibilities

• Prepare schedule, including approval of leave requests, for Telecommunicators and Call Taker personnel to ensure sufficient resources to handle predicated workload.
• Monitors training progress of trainees, including providing training, guidance, supervision and evaluation.
• Provides input and recommendations for staff retention, additional and remedial training.
• Assists Training Supervisor in development of new and updated training programs, policies and protocols.
• Provides Management and Informational Technologies with status of facility and equipment, including periodic functionality tests of equipment to ensure serviceability.
• Plan, organize and review the work of subordinates.
• Maintains confidentiality of information including duty-related and personnel-related information.
• Work rotating shifts, including additional on-call Supervisory duties.
• Works rotating on-call schedule with other Supervisors.
• Other duties as assigned.

Skills

CAD Systems

NCIC knowledge

Public Safety Dispatch

Microsoft Office

Verbal communication

Written communication

Problem solving

Time management

Education

NMLEA Police Radio Dispatch Certification

NCIC Certification

Emergency Medical Dispatch (EMD) Certification

CPR Certification

Driver’s License

Job description

Mesilla Valley Regional Dispatch Authority (MVRDA) in Las Cruces, NM seeks a responsible manager to supervise PSAP staff and coordinate with partner agencies. The role requires independent thinking, organizational skills, and ability to troubleshoot operational hazards for continuous service excellence.

Qualifications include two years in public safety CAD/911 systems, NCIC experience, and related certifications. The position involves shift work, possible overtime, and a background check.