Public Safety Dispatch Expert (911 & Radio)

City of Forney; Forney (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Forney is seeking a Dispatcher responsible for managing emergency and non-emergency calls. The ideal candidate will possess strong analytical and communication skills to prioritize and dispatch appropriate responses. Required qualifications include a high school diploma, a valid driver's license, and experience in a call center or dispatch environment. Certifications in telecommunications are preferred. This role emphasizes confidentiality and critical information management within a public safety context.

Qualifications

• Possess a valid driver's license.
• At least 1 year of experience in a high-volume call center or 9-1-1 dispatch work environment.
• Valid Telecommunications Basic or Intermediate Operator Certification required.

Responsibilities

• Answer incoming emergency and non-emergency calls and radio transmissions.
• Interview callers, prioritize calls for service, and dispatch appropriate personnel.
• Monitor and relay updated vital information to first responders.

Skills

Emergency call handling

Analytical skills

Communication skills

Confidentiality

Education

High school graduation or equivalent

Tools

TCIC & NCIC systems

Job description

The City of Forney is seeking a Dispatcher responsible for managing emergency and non-emergency calls. The ideal candidate will possess strong analytical and communication skills to prioritize and dispatch appropriate responses. Required qualifications include a high school diploma, a valid driver's license, and experience in a call center or dispatch environment. Certifications in telecommunications are preferred. This role emphasizes confidentiality and critical information management within a public safety context.