911 Emergency Dispatch Specialist

City of Frisco; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

City of Frisco is hiring an Emergency Communications Officer to manage emergency calls and dispatch services in Frisco, Texas. You will be responsible for ensuring proper response to emergencies, maintaining critical databases, and providing instructions during emergency calls. The role requires the ability to handle stressful situations with agility. Candidates must possess a High School Diploma and be ready to obtain telecommunications certifications. The position may require working various shifts, including holidays and weekends.

Qualifications

• Knowledge of emergency response practices and procedures.
• Ability to work under stress and use sound judgment in emergencies.
• Must obtain essential telecommunication certifications within the first year.

Responsibilities

• Respond to emergency and non-emergency calls.
• Dispatch necessary services and provide pre-arrival medical instructions.
• Document call details and manage police databases.

Skills

Emergency response practices

Computer and software usage

Effective communication

Data entry

Calm under pressure

Education

High School Diploma or G.E.D.

Tools

Computer

Police database

Dispatch console

Job description

City of Frisco is hiring an Emergency Communications Officer to manage emergency calls and dispatch services in Frisco, Texas. You will be responsible for ensuring proper response to emergencies, maintaining critical databases, and providing instructions during emergency calls. The role requires the ability to handle stressful situations with agility. Candidates must possess a High School Diploma and be ready to obtain telecommunications certifications. The position may require working various shifts, including holidays and weekends.