Public Safety Dispatcher

National Police; Garland (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Garland Police Department is seeking a Call Taker/Telecommunicator to receive and route emergency and non-emergency calls, ensuring rapid, accurate dispatch to police, fire, and EMS.

Responsibilities include entering data, prioritizing calls, maintaining logs, and communicating with city departments. The role requires a high school diploma, US citizenship, and the ability to obtain state licenses within a year.

Qualifications

• Must be United States citizen at time of application (State licensing requirement).
• No experience required.
• Valid Texas Driver's License (Class C) and DPS NCIC/TCIC certification or ability to obtain within 1 year of hire.

Responsibilities

• Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
• Enter and process information received.
• Prioritize and route calls to dispatch.
• Maintain and validate data in NCIC/TCIC and other databases.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
• Act as liaison between Garland Police and Fire Departments and other City/State agencies.

Education

High School Diploma or GED

Job description

Position Summary:

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Essential Functions:

• Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
• Enter and process information received.
• Prioritize and route calls to dispatch.
• Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
• Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
• Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
• Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
• Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
• Perform administrative duties as needed or requested.

Requirements:

• Must be United States of America citizen at the time of application (State licensing requirement)
• High School Diploma or G.E.D equivalent
• No experience required
• Valid State of Texas Class C Driver's License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire
• Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire
• Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire

Preferred Requirements:

• 6 months advanced training or coursework past the high school level
• Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center