Public Safety Communications Tech: CAD & Dispatch Pro

CU Colorado Springs; Colorado Springs (CO); On-site; USD 51,000 - 58,000; Full time

Benefits offered by this job

22 vacation days

10 sick days

Paid parental leave

13 holidays

Bereavement/jury duty/FAMLI Leave

Health coverage

Job summary

The University of Colorado Colorado Springs (UCCS) is seeking a Police Communications Technician within Public Safety. The role supports emergency and non-emergency communications, prioritizes calls, and dispatches services via CAD while maintaining secure records.

Responsibilities include monitoring multiple radio channels, coordinating with responders and campus departments, and ensuring accurate documentation.

Qualifications

• High school diploma or GED required.
• Must obtain NCIC/CCIC certification within 3 months.
• Within 6 months: CBI, FEMA IS-100, IS-200, IS-700, and Notary Public.
• Within 1 year: APCO Public Safety Telecommunicator.
• Experience in a public safety or emergency communications setting is preferred.

Responsibilities

• Answer and process all incoming emergency and non-emergency calls; interview callers to gather essential information and determine response level.
• Dispatch appropriate services using a CAD system.
• Monitor and communicate via multi-channel police radio systems; relay instructions to field units.
• Track and document unit activity, incident status, and deployment using CAD.
• Monitor campus safety systems (911, alarms, elevator safety, HVAC, safety apps).
• Coordinate responses with law enforcement, university departments, and external agencies.
• Retrieve, enter, audit, and secure sensitive records in CJIS databases (NCIC/CCIC).
• Maintain documentation and security of confidential police records.
• Conduct background checks for law enforcement use and release of records.
• Perform administrative tasks including data entry, filing, and equipment checks.
• Serve as liaison to campus and external agencies; train new personnel.
• Perform all other duties as assigned.

Skills

Public safety communications

Bilingual Spanish

Emergency Dispatch

Education

High school diploma or GED

NCIC/CCIC certification

CBI / FEMA IS-100/IS-200/IS-700

Notary Public

APCO Public Safety Telecommunicator

Job description

The University of Colorado Colorado Springs (UCCS) is seeking a Police Communications Technician within Public Safety. The role supports emergency and non-emergency communications, prioritizes calls, and dispatches services via CAD while maintaining secure records.

Responsibilities include monitoring multiple radio channels, coordinating with responders and campus departments, and ensuring accurate documentation.