Public Safety Communications Supervisor

The-City-of-Hartfor; South Windsor (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and life insurance

Retirement options

Voluntary benefit programs

Paid leave

Job summary

Hartford Public Safety Dispatch Center in the City of Hartford seeks a supervisor to plan, oversee, and participate in the full range of dispatch activities, coordinating resources for fire, EMS and police services. The role involves supervising dispatchers, scheduling, logging calls, and producing reports while ensuring safety and training for staff.

The position requires a minimum of six years in public safety emergency telecommunications and a high school diploma or GED, with preferred

Qualifications

• A high school diploma or GED equivalent AND six (6) years of experience in Public Safety Emergency Telecommunications; an associate degree may substitute on a year-for-year basis.
• Certification in APCO CT Public Safety Telecommunication School, EMD Certification in CT program, and NCIC/COLLECT certification are preferred.
• Must be available for weekends, holidays and shift work; shift bid based on seniority per union contract.

Responsibilities

• Plans, supervises and participates in the full range of activities for Hartford Public Safety Dispatch Center.
• Supervises Emergency Telecommunication Dispatchers on assigned shifts and schedules personnel.
• Logs emergency calls and provides custom reports; trains and counsels employees.
• Assists in employee selection and ensures safe work practices.

Skills

Emergency telecommunications

Supervision

Leadership

Training and counseling

Education

High school diploma or GED

Associate degree substitution allowed

Tools

APCO Connecticut PST School

EMD Certification

NCIC/COLLECT Certification

Job description

Vacancy is in the Public Safety Dispatch Center of the Emergency Services and Telecommunications Department. Under general direction, plans, supervises and participates in full-range of activities involving Hartford Public Safety Dispatch Center. Supervises Emergency Telecommunication Dispatchers on assigned shifts. Makes difficult decisions regarding the dispatch of fire, EMS and police services. Coordinates communications system activities on a short and long-term basis to provide personnel, materials and equipment necessary for project and objective implementation. Responsible for scheduling of personnel assigned to his/her shift to accommodate vacations, sickness and training programs in conjunction with union contract and departmental policy and procedures. Logs all emergency calls into database program and provides custom reports. Trains and counsels employees. Assists in employee selection and assures safe work practices.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

This is a HMEA union position. Must be available for weekends, holidays and shift work. Shift assignment is based on seniority through a shift bid process.

The examination will include rating your training and experience as described on your application and may include a written test, an oral test or a combination thereof. All parts of the examination, including rating and tests, will be related to the requirements of the position. The examination will be designed to measure:

Knowledge of:

• Telecommunication systems, hardware and communications principles and practices;
• Public administration principles and practices.

Ability to:

• Operate telecommunications equipment and provide dispatch services under stressful conditions, such as the handling of emergency calls or handling several calls in rapid succession;
• Supervise and train others in a work unit with command of excellent verbal and communication skills;
• Administer policies and procedures including scheduling, routine decision-making, and the completion of forms and reports;
• Establish and maintain effective working relationships with coworkers, City officials and the general public;
• Prepare reports clearly and concisely, orally and in writing.

Open to all applicants who meet the following qualifications:

A high school diploma or GED equivalent AND Six (6) years of experience in Public Safety Emergency Telecommunications. An associate degree and/or college may be substituted on a year for year basis for the experience requirement.

Certification in a APCO of the State of Connecticut Public Safety Telecommunication School, EMD Certification in a recognized State of Connecticut program, and NCIC/COLLECT certification are preferred.

A COPY OF YOUR DIPLOMA OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.

If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check. If appointed, you will serve 12 months of probation. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.

• Benefits include: health and life insurance, retirement options, voluntary benefit programs, and paid leave
• Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification.
• All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application.
• Please be sure to check your junk and spam email for all recruitment communication.
• Applications via facsimile or email are not accepted.

EMPLOYMENT PREFERENCES AND LEGAL NOTICES

• Hartford Residency Preferred:Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted.
• Veteran's Preference Form:Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
• American With Disabilities Act:The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department.
• An Aff…The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.