PUBLIC SAFETY DISPATCHER (opens in new window/tab)

PoliceApp, Inc; West Hartford (CT); On-site; USD 66,000 - 81,000; Full time

Job summary

The West Hartford Police Department is seeking qualified applicants for the Public Safety Dispatcher role in its 24/7 Emergency Reporting Center. The position requires handling 911 and routine calls for Police, Fire and EMS, and coordinating resources with West Hartford Fire and EMS services.

Dispatchers work 8-hour shifts with a 5/2 or 4/2 days on/off schedule; schedule bids are based on seniority. Applicants must be eligible for certification, maintain a valid license, and meet citizenship

Qualifications

• 18 years of age or older.
• High school graduate or GED with 1 year of experience operating job-related communication equipment.
• Must be certified by the Office of Statewide Emergency Telecommunications within 1 year from date of employment.

Responsibilities

• Handle 911 and routine calls for Police, Fire and EMS responses.
• Coordinate radio communications and other town resources.
• Follow Emergency Medical and Fire Dispatch protocols and documentation.

Skills

Communication skills

Multitasking

Customer service

Teamwork

Education

High school diploma or GED

Job description

Job Announcement- Public Safety Dispatcher

SALARY: $65,858 – $81,406 Depending on YOS and Qualifications

The West Hartford Police Department is one of the largest municipal police departments in the State of Connecticut. The Emergency Reporting Center is staffed 24 hours a day, 365 days a year and working nights, weekends and holidays is required. We seek highly motivated, enthusiastic, dedicated, customer service-oriented individuals who are interested in a rewarding career as a Public Safety Dispatcher. The Emergency Reporting Center is staffed by 13 civilian dispatchers who operate in support of Police, Fire and EMS services for the Town of West Hartford. Public Safety Dispatchers work 8-hour shifts with a 5/2, 4/2 days on/off schedule and shift scheduling is determined by yearly bids based on seniority.

Public Safety Dispatchers are responsible for multiple emergency telecommunication duties to include, but not limited to; 911 and routine calls for Police/Fire/EMS responses, Emergency Medical and Fire Dispatch (EMD & EFD) protocols including pre-arrival instructions, dispatching and radio communications with West Hartford Fire and EMS services, coordinating other town resources, required on-going training, and various electronic and/or paper documentation.

Requirements:

• 18 Years of Age or older
• High school graduate or an equivalency certificate; and one (1) year of experience operating job-related communication equipment
• Must be certified by the Office of Statewide Emergency Telecommunications within one (1) year from date of employment or as prescribed by law
• Possess and maintain a valid driver's license and a driving history in accordance with the Town of West Hartford's Safe Driving Record policy
• Must be a US Citizen
• No felony conviction, conviction for any Class A or Class B misdemeanor, certain drug convictions or any conviction for domestic violence

Hiring Process:

• CPCA Dispatcher Written Exam (Minimum 70% score)
• Oral Panel Interview
• Background Interview
• Psychological Exam
• Physical/Drug Screening
• Chiefs Interview

For further information please visit the following links:

https://www.westhartfordct.gov/town-departments/police/job-opportunities

https://resources.finalsite.net/images/v1658144505/westhartfordctgov/pss5vqemyywuhzzw6xhd/psdcontract.pdf