Public Safety Communications Lead

City of Mesa

Mesa (AZ)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

The City of Mesa seeks a Public Safety Communications Manager to lead the Communication Services Division (CSD) of the MPSS Department, a 24/7 operation handling calls and texts for emergency and non-emergency public safety services.

You will supervise the Public Safety Communications Administrators and a training supervisor, develop strategic and operational plans, coordinate with the Police and Fire/Medical departments, analyze performance data, and manage staffing and budgets to ensure

Qualifications

Bachelor’s degree in Criminal Justice, Business Administration, Public Administration, or related field.
Extensive (5+ years) progressively responsible managerial, supervisory, and administrative experience including at least two years in a public safety communications center.
Special requirements: background investigation and psychological examination.

Responsibilities

Oversee day-to-day operations of the call center services.
Develop strategic and operational plans for the division.
Collaborate with the Mesa Police Department and Mesa Fire and Medical Department to ensure consistent practices.
Analyze data on performance and workloads to guide improvements.
Prepare budgets, monitor expenditures, and manage staffing and overtime.