Lead Public Safety Dispatcher – Emergency Communications

San Diego State University; San Diego (CA); On-site; USD 60,000 - 87,000; Full time

Job summary

San Diego State University is seeking a Lead Dispatcher to provide lead direction and oversight for the University Police Communications Center. You will coordinate dispatch operations, support communications personnel, and ensure reliable emergency communications and public safety services for the SDSU community.

The role requires handling 24/7 operations, supervising staff, and maintaining readiness of 9-1-1, CAD, radio, and related systems.

Qualifications

• Emergency call taking and public safety dispatch.
• First-level supervision in a 24-hour communications center.
• Advanced proficiency with CAD, 9-1-1, multi-channel radio consoles.
• Knowledge of CLETS and safeguarding information in law enforcement databases.
• Ability to monitor, troubleshoot, and coordinate support for center systems.
• Coordinate mutual aid with law enforcement, fire, and EMS agencies.
• Apply and improve dispatch procedures and training practices.
• Remain composed with sound judgment during high-stress incidents.

Responsibilities

• Lead Direction & Communications Center Operations
• Provide lead direction to personnel, establish work priorities, review work and performance input.
• Oversee daily Communications Center operations, staffing and readiness.
• Promote teamwork, professionalism, and high-quality service.
• Emergency Communications & Systems: ensure 9-1-1, radio, CAD, alarms, CCTV readiness.
• Receive and process emergency and routine calls, dispatch personnel, maintain CAD records.
• Troubleshoot equipment and coordinate technical support.
• Police, Dispatch & Records Support; coordinate mutual aid with outside agencies.
• Enter, retrieve, update, and validate information in CLETS and databases.
• Serve as backup Agency Terminal Coordinator (ATC).

Skills

Emergency dispatch

Supervisory duties

CAD proficiency

CLETS knowledge

Radio systems

Public safety data

Records management

Education

High school diploma

POS T Dispatcher Course

P.O.S.T. Dispatcher Certificate

Tools

CAD systems

9-1-1 dispatch

Radio consoles

CCTV

Access control

CLETS databases

Job description

San Diego State University is seeking a Lead Dispatcher to provide lead direction and oversight for the University Police Communications Center. You will coordinate dispatch operations, support communications personnel, and ensure reliable emergency communications and public safety services for the SDSU community.

The role requires handling 24/7 operations, supervising staff, and maintaining readiness of 9-1-1, CAD, radio, and related systems.