Public Safety Communication Manager

City of North Richland Hills, Texas; North Richland Hills (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Retirement contributions

Paid vacation and sick leave

Ten paid holidays

Job summary

The City of North Richland Hills, Texas seeks a leader for their Public Safety Communications Center. This position involves planning and directing operations to ensure effective 9-1-1 services for several communities.

Ideal candidates will have extensive experience in public safety dispatch and strong technical knowledge, along with a Bachelor’s degree and necessary certifications. A competitive benefits package is offered, including medical, retirement, and generous leave policies.

Qualifications

• 5 years’ experience as a public safety dispatcher, with 2 years at the supervisor level.
• Valid Texas Class C Driver’s License.
• Ability to pass background check and drug screen.

Responsibilities

• Plan and direct the operations of the Public Safety Communications Center.
• Provide leadership and guidance to employees.
• Ensure effective communication services for the community.

Skills

Leadership presence

Technical knowledge

Budgeting knowledge

Education

Bachelor’s degree or equivalent

Tools

Texas Department of Public Safety's Terminal Agency Coordinator Certification

TCIC/NCIC Certification

TLETS Basic Certification

TCOLE Intermediate Telecommunicator License

Job description

The purpose of this position is to plan and direct the operations of the multi-jurisdictional and multi-disciplinary Public Safety Communications Center. The Center is responsible for providing 9-1-1 and emergency communications service to North Richland Hills, Haltom City, Richland Hills and Watauga with a combined population of over 137,000 residents. This position works with considerable independence under the direction of the Technical Services Captain. The individual must demonstrate a strong leadership presence, technical knowledge and knowledge of the budgeting process. This position does provide direction to employees.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• Bachelor’s degree or equivalent.
• 5 years’ experience as a public safety dispatcher with a minimum of two years at the supervisor level.
• Valid Texas Class C Driver’s License.
• Texas Department of Public Safety's Terminal Agency Coordinator Certification, 16 Hour TCIC/NCIC Certification, 24 Hour TLETS Basic Certification, Institute of Law Enforcement Administration: School of Police Supervision or advanced supervisory training, and TCOLE Intermediate Telecommunicator License.
• Must be able to pass a standard background check, as well as a background check through the FBI Criminal Justice Information Services (CJIS) and a drug screen.