Public Safety Automation Engineer

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

The Office of Technology and Innovation (OTI) in New York City seeks a Senior Automation Developer to join the Public Safety IT Services Division. You will coordinate patching of endpoints and manage monitoring tools to ensure reliable PSAC operations.

Responsibilities include incident diagnosis, automation packaging, OS provisioning, and security collaboration. Strong IT automation and monitoring skills are essential for this 24/7 role in Brooklyn.

Qualifications

• Bachelor’s degree in computer science, engineering or related field with 4 years of IT automation/monitoring experience.
• Or 8 years of full‑time IT automation/monitoring/infrastructure experience.
• Education/experience combination equivalent to the above.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
• Patch critical call taker positions with BMC Client Management.
• Support PSAC monitoring using TrueSight/Discovery/BMC tools.
• Diagnose incidents and implement corrective actions for known errors.
• Oversee TrueSight and discovery environment administration and upkeep.
• Package and automate silent installations of applications (MSIs, executables).
• Standardize endpoints with OS deployment/barebone provisioning.
• Collaborate with security to address vulnerabilities and zero‑day risks.
• Manage incident tracking, root cause analysis and ongoing resolutions.
• Perform special projects and initiatives as assigned.

Skills

IT automation

Monitoring engineering

Infrastructure management

ITIL

Education

Baccalaureate degree in computer science or engineering

Tools

TrueSight Server Automation

BMC Client Management

ScienceLogic

BMC discovery

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting‑edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Senior Automation Developer reporting to the Public Safety IT Services Division. Responsibilities will include:

• Coordinate of patching Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, TrueSight Server Automation, TrueSight Network Automation, BMC discovery and BMC Client management.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors;
• Oversee the administration, maintenance and upkeep of the TrueSight and discovery environment;
• Handle the deployment and configuration of the TrueSight suite of products and BMC discovery for the entire PSAC infrastructure.
• Assist in system configuration, baseline, governance, and compliance across the board.
• Work hand to hand with security to address vulnerabilities and concerns on systems and respond to zero‑day vulnerabilities.
• Capable of packaging and automating silent install of applications which include executables, MSIs, Transforms, etc.
• Standardize endpoints and provide OS Deployment / Barebone provisioning process for new builds.
• Standardize and automate the Discovery /configuration of assets by implementing TPL patterns.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors; troubleshoot performance issues; integrate and understand event streams into ScienceLogic which is PSAC event manager.
• Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
• Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
• Follow ITIL standards and Public Safety own policies; work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies: ensure devices are discovered and also removed from the topology models;
• Manage ticket creation and/or relationships for root cause and symptomatic events; and
• Perform special projects and initiatives as assigned.

OTI participates in E-Verify

IT AUTOMATION AND MONITORING E - 95712

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

Minimum Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Residency Requirement

City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.