Public Safety Automation Engineer

New York City Office of Technology & Innovation; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

The New York City Office of Technology & Innovation (OTI) is seeking an IT Automation and Monitoring Engineer to support critical public safety infrastructure from Brooklyn, NY. This role focuses on automating deployment and monitoring processes across PSAC environments, with hands-on work on TrueSight, BMC, and ScienceLogic tools.

Candidates should have deep experience in IT automation engineering, monitoring, and infrastructure management, and be able to coordinate across teams during

Qualifications

• Baccalaureate degree in computer science, engineering or related field plus four years of relevant IT automation/monitoring experience.
• Alternative: eight years of full-time related IT automation/monitoring experience in lieu of degree.
• Experience in IT infrastructure management and incident resolution is required.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support PSAC monitoring environment using TrueSight, BMC tools and ScienceLogic.
• Diagnose and resolve incidents; implement corrective actions for known errors.
• Oversee administration, maintenance, and upkeep of TrueSight and discovery environments.

Skills

IT automation engineering

Monitoring engineering

Infrastructure management

Incident resolution

Security coordination

Education

Bachelors in CS or Engineering

Tools

TrueSight Server Automation

TrueSight Network Automation

BMC Discovery

BMC Client Management

ScienceLogic

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting‑edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

• Coordinate of patching Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, TrueSight Server Automation, TrueSight Network Automation, BMC discovery and BMC Client management.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors;
• Oversee the administration, maintenance and upkeep of the TrueSight and discovery environment;
• Handle the deployment and configuration of the TrueSight suite of products and BMC discovery for the entire PSAC infrastructure.
• Assist in system configuration, baseline, governance, and compliance across the board.
• Work hand to hand with security to address vulnerabilities and concerns on systems and respond to zero‑day vulnerabilities.
• Capable of packaging and automating silent install of applications which include executables, MSIs, Transforms, etc.
• Standardize endpoints and provide OS Deployment / Barebone provisioning process for new builds.
• Standardize and automate the Discovery /configuration of assets by implementing TPL patterns.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors; troubleshoot performance issues; integrate and understand event streams into ScienceLogic which is PSAC event manager.
• Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
• Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
• Follow ITIL standards and Public Safety own policies; work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies: ensure devices are discovered and also removed from the topology models;
• Manage ticket creation and/or relationships for root cause and symptomatic events; and
• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

IT AUTOMATION AND MONITORING E - 95712

Minimum Qualifications

• A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
• Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Residency Requirement

City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.