Public Safety Ambassador – Shift Lead

Latin American Association; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health and dental insurance

Short-term disability

Mass transit benefit

401(k) savings program

Bonus pay (performance-based)

Job summary

Downtown Atlanta, Inc. in Atlanta, GA seeks a Public Safety Ambassador - Shift Supervisor to lead a team and ensure hospitality and safety in the downtown district. The role emphasizes training, schedule management, and incident response.

As a full-time, on-site supervisor, you will coordinate with business owners, law enforcement, and event partners, while patrolling and maintaining safe operations across shifts, including nights and weekends.

Qualifications

• High school diploma or equivalent required; some college education preferred.
• Minimum of 2 years of supervisory experience in public safety, security, hospitality, or customer service.
• Strong leadership, communication, and interpersonal skills with the ability to mentor and manage teams.
• Excellent conflict resolution skills and the ability to work independently and within a team.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and other basic computer skills.
• Valid driver's license with a clean driving record.
• Physical ability to patrol on foot, bike, or trikke for extended periods.
• Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Supervise, mentor, and guide a team of Public Safety Ambassadors, focusing on hospitality and public safety.
• Provide continuous feedback, support, and performance evaluations for team members to ensure optimal service.
• Manage team schedules and coordinate shift assignments to maintain proper staffing levels.
• Conduct ongoing training and development programs to equip Ambassadors with necessary skills and knowledge.
• Address performance issues promptly and implement training programs for improvement.
• Play a pivotal role in both initial and ongoing training of team members
• Enforce ADID's policies, procedures, and safety protocols to ensure team compliance.
• Conduct regular patrols to identify and resolve safety concerns, maintenance issues, or potential disruptions.
• Respond to incidents and emergencies within the district, offering leadership and support to team members
• Maintain accurate incident reports and other relevant documentation.
• Ensure the proper use, care, and maintenance of equipment and vehicles.
• Foster strong working relationships with ADID stakeholders, including business owners, property managers, residents, and law enforcement.
• Act as a liaison between ADID and the public, offering assistance and information as needed.
• Participate in community outreach initiatives and represent ADID at pre‑event meetings with stakeholders.
• Communicate with the appropriate leadership regarding operational updates, employee concerns, and other key issues.
• Attend pre- and post‑event meetings with public safety, hospitality, and event venue partners.
• Assist in organizing and addressing small encampment closures in a respectful and empathetic manner.

Job description

Downtown Atlanta, Inc. in Atlanta, GA seeks a Public Safety Ambassador - Shift Supervisor to lead a team and ensure hospitality and safety in the downtown district. The role emphasizes training, schedule management, and incident response.

As a full-time, on-site supervisor, you will coordinate with business owners, law enforcement, and event partners, while patrolling and maintaining safe operations across shifts, including nights and weekends.