Field Supervisor

Latin American Association; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health and dental insurance

Short-term disability

Mass transit benefit

401(k) savings program

Bonus pay (performance-based)

Job summary

Downtown Atlanta, Inc. in Atlanta, GA seeks a Public Safety Ambassador - Shift Supervisor to lead a team and ensure hospitality and safety in the downtown district. The role emphasizes training, schedule management, and incident response.

As a full-time, on-site supervisor, you will coordinate with business owners, law enforcement, and event partners, while patrolling and maintaining safe operations across shifts, including nights and weekends.

Qualifications

• High school diploma or equivalent required; some college education preferred.
• Minimum of 2 years of supervisory experience in public safety, security, hospitality, or customer service.
• Strong leadership, communication, and interpersonal skills with the ability to mentor and manage teams.
• Excellent conflict resolution skills and the ability to work independently and within a team.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and other basic computer skills.
• Valid driver's license with a clean driving record.
• Physical ability to patrol on foot, bike, or trikke for extended periods.
• Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Supervise, mentor, and guide a team of Public Safety Ambassadors, focusing on hospitality and public safety.
• Provide continuous feedback, support, and performance evaluations for team members to ensure optimal service.
• Manage team schedules and coordinate shift assignments to maintain proper staffing levels.
• Conduct ongoing training and development programs to equip Ambassadors with necessary skills and knowledge.
• Address performance issues promptly and implement training programs for improvement.
• Play a pivotal role in both initial and ongoing training of team members
• Enforce ADID's policies, procedures, and safety protocols to ensure team compliance.
• Conduct regular patrols to identify and resolve safety concerns, maintenance issues, or potential disruptions.
• Respond to incidents and emergencies within the district, offering leadership and support to team members
• Maintain accurate incident reports and other relevant documentation.
• Ensure the proper use, care, and maintenance of equipment and vehicles.
• Foster strong working relationships with ADID stakeholders, including business owners, property managers, residents, and law enforcement.
• Act as a liaison between ADID and the public, offering assistance and information as needed.
• Participate in community outreach initiatives and represent ADID at pre‑event meetings with stakeholders.
• Communicate with the appropriate leadership regarding operational updates, employee concerns, and other key issues.
• Attend pre- and post‑event meetings with public safety, hospitality, and event venue partners.
• Assist in organizing and addressing small encampment closures in a respectful and empathetic manner.

Job description

POSITION DESCRIPTION

The Public Safety Ambassador - Shift Supervisor plays a crucial role in ensuring the safety, hospitality, and overall well‑being of the Atlanta Downtown district. This position provides day‑to‑day leadership and management of a team of Public Safety Ambassadors during assigned shifts, aligning with ADID's goals of creating a welcoming, vibrant, and safe environment - for everyone. The Shift Supervisor is responsible for team development, operational oversight, and fostering effective communication and collaboration with stakeholders, ensuring the smooth and welcoming operation of downtown Atlanta.

ABOUT DOWNTOWN ATLANTA, INC.

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what's next for the city's original neighborhood. Working alongside partners, we don't just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we've served as Downtown's stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown. Downtown Atlanta, Inc. is comprised of two organizations:

Central Atlanta Progress, Inc. (CAP) is a private, not‑for‑profit 501(c)(4) corporation governed by a Board of Directors of Atlanta's business leaders who are dues‑paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

The Atlanta Downtown Improvement District Inc. (ADID) is a not‑for‑profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private‑and public‑sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit www.downtownatlantainc.com.

POSITION OVERVIEW:

Leadership, Coaching & Performance Management:

• Supervise, mentor, and guide a team of Public Safety Ambassadors, focusing on hospitality and public safety.
• Provide continuous feedback, support, and performance evaluations for team members to ensure optimal service.
• Manage team schedules and coordinate shift assignments to maintain proper staffing levels.
• Conduct ongoing training and development programs to equip Ambassadors with necessary skills and knowledge.
• Address performance issues promptly and implement training programs for improvement.
• Play a pivotal role in both initial and ongoing training of team members

Administration and Operational Management:

• Enforce ADID's policies, procedures, and safety protocols to ensure team compliance.
• Conduct regular patrols to identify and resolve safety concerns, maintenance issues, or potential disruptions.
• Respond to incidents and emergencies within the district, offering leadership and support to team members
• Maintain accurate incident reports and other relevant documentation.
• Ensure the proper use, care, and maintenance of equipment and vehicles.

Communication & Collaboration:

• Foster strong working relationships with ADID stakeholders, including business owners, property managers, residents, and law enforcement.
• Act as a liaison between ADID and the public, offering assistance and information as needed.
• Participate in community outreach initiatives and represent ADID at pre‑event meetings with stakeholders.
• Communicate with the appropriate leadership regarding operational updates, employee concerns, and other key issues.

Represent Atlanta Downtown:

• Attend pre- and post‑event meetings with public safety, hospitality, and event venue partners.
• Assist in organizing and addressing small encampment closures in a respectful and empathetic manner.

ESSENTIAL QUALIFICATIONS:

• High school diploma or equivalent required; some college education preferred.
• Minimum of 2 years of experience in a supervisory role, preferably in public safety, security, hospitality, or customer service.
• Strong leadership, communication, and interpersonal skills, with a proven ability to mentor and manage teams.
• Excellent conflict resolution skills and the ability to work independently and within a team.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and other basic computer skills.
• Valid driver's license with a clean driving record.
• Physical ability to patrol on foot, bike, or trikke for extended periods.
• Availability to work flexible hours, including nights, weekends, and holidays.

PHYSICAL DEMANDS AND WORKS ENVIRONMENT

This job requires the employee to fulfill certain physical tasks to perform their essential job functions successfully. If needed, ADID will provide reasonable accommodation for individuals with disabilities.

• Regularly communicate through talking and hearing.
• Frequently standing, walking, sitting, and reaching with their hands and arms.
• Have good close and distance vision, along with the ability to adjust focus.
• Work in an environment with moderate noise levels.
• Ability to work outdoors in varying temperature and weather conditions.
• Maintain a professional and even‑tempered demeanor while responding to any kind of stressful situation that might arise in the district.

POSITION CLASSIFICATION (this is not a remote position)

This is a full‑time, 40 hours per week, on‑site in‑person, non‑exempt position.

• personal time off (PTO)
• health and dental insurance
• short‑term disability coverage
• a mass transit benefit
• a 401(k) savings program
• eligible employees may also receive discretionary performance‑based bonus pay

ADID is an equal opportunity employer and will consider all qualified applicants for employment without regard to age, disability, religion, creed, political affiliation, race, color, sex, marital status, sexual orientation, or national origin.

A valid Driver's License is required. Successful completion of a criminal background check and testing for the use of illegal controlled substances is required.

ADID Shift Supervisor role requires, successful completion of the ADID Ambassador Training Program, which includes:

• Crisis Intervention Training.
• AED, and CPR certifications.
• Incident De- Escalation
• Defensive Driving Certification