Public Safety Telecommunicator

National Police; Rochester, Northern (MN, KY); Hybrid; USD 43,000 - 54,000; Full time

Job summary

National Police in Rochester, MN seeks a Public Safety Telecommunicator to answer 911 and non-emergency calls from the public at the Rochester/Olmsted County PSCC. You will operate CAD, multi-line telephony, and 800 MHz radios, determining priority and dispatching emergency personnel while maintaining clear notes for responders.

The role requires a high school diploma, CJIS certification within six months, and successful completion of a background check and tests.

Qualifications

• Requires a high school diploma or equivalent.
• CJIS certification must be obtained within six months of hire.
• Background investigation conducted as a condition of employment.
• Must successfully complete a multi-tasking skills test and a pre-employment screening evaluation.

Responsibilities

• Answer incoming 911 and non-emergency calls and interpret information.
• Determine nature, location, priority and course of action per procedures.
• Direct requests for assistance to the appropriate agency.
• Maintain status updates and location of emergency personnel and monitor safety.
• Dispatch equipment as required and interact with field personnel.
• Provide essential communications support for law enforcement, fire, and EMS units.

Skills

Multitasking

Emergency dispatch

Effective communication

Call taking

Education

High school diploma or equivalent

CJIS certification

Tools

PC keyboarding

Phone systems

Job description

Salary: $31.09 – $39.07 Hourly

Position Summary:

The Public Safety Telecommunicator (PST) answers 911 emergency and non-emergency calls from the public, performs law enforcement, fire, emergency medical services (EMS), and rescue telecommunications dispatch work in the Rochester/Olmsted County Public Safety Communications Center (PSCC). Responsibilities include operating computer aided dispatch system, multi-line telecommunications system, and 800 MHz radio communications equipment to receive requests for emergency public safety assistance. Individuals are also required to make independent decisions to determine priority type and level of response necessary, accomplish timely and effective dispatch of emergency personnel and equipment, monitor response and safety of responding units, and retrieve supplemental information from other local, state, and federal information systems. The PST will monitor four to six computer screens, while efficiently gathering, prioritizing, condensing, and documenting caller and/or first responder information into clear, concise, and readable notes. Work is performed in accordance with departmental rules, regulations, and procedures under general direction of a Public Safety Communications Manager.

Essential Functions:

• Answer incoming telephone lines and interpret information from callers on emergency 911 and non-emergency telephone lines, by text message or by online request.
• Determine nature, location, priority and the correct course of action while following established procedures.
• Direct or assign requests for emergency and non-emergency assistance to the appropriate law enforcement, fire or emergency medical service agency.
• Maintain status updates and location of emergency personnel and monitor safety throughout incidents.
• Dispatch appropriate equipment as required.
• Operate telephones, radios, pagers, computer systems, recording equipment, intercoms, etc. to interact with and direct field personnel.
• Provide essential communications support for Law Enforcement, Fire, and EMS units in the field.

Requirements:

• High school diploma or equivalent
• Must acquire State of Minnesota Criminal Justice Information Systems (CJIS) certification within six (6) months from date of hire
• This position requires completion of a finger-printed background investigation as a condition of employment
• This position requires successful completion of a multi-tasking skills test and a pre-employment screening evaluation

Preferred Requirements:

• A degree in Communications, Criminal Justice, or a related field
• One (1) year experience in communications operations, preferably as a call taker or dispatcher
• One (1) year computer experience with PC keyboarding and multi-tasking skills
• State of Minnesota Criminal Justice Information Systems (CJIS) certification
• Experience speaking and understanding additional language(s)
• Other relevant professional licenses and/or certifications