Public Records Researcher

HireRight; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Generous Vacation and Sick Program

Education Assistance Program

Employee Discounts and Rewards

Job summary

HireRight, based in Nashville, TN, is seeking a background screening specialist responsible for delivering exceptional candidate experiences. You will help verify information and conduct interviews to ensure timely hiring decisions.

The ideal candidate has a high school diploma, customer service experience, and is proficient in English. The position offers a comprehensive benefits package, including medical, dental, and a generous vacation program.

Qualifications

• High school diploma or GED required, college degree preferred.
• Previous customer service experience preferred.
• Ability to communicate fluently in English.

Responsibilities

• Conduct background checks to support candidate hiring decisions.
• Communicate professionally with candidates to obtain missing information.
• Collaborate with teams to keep clients informed of issues.

Skills

Customer service experience

Computer literate

Telephone communications

Fluent in English

Education

High school diploma or GED

College Degree preferred

Tools

Microsoft Office

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Responsible for delivering a best‑in‑class customer and candidate experience by conducting credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. Utilizes telephone and electronic verification processes professionally and efficiently while adhering to company policies and procedures to support timely candidate hiring decisions.

Responsibilities

• Ensures that duties are carried out professionally and in line with the priority to help candidates get hired
• Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner
• Conducts interviews with professional referees to verify candidates’ employment history
• Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Maintains regular contact and supports candidates to assist them throughout the screening process where necessary
• Collaborates with other teams to keep clients informed of issues throughout the screening process
• Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements
• Implements changes to processes as directed following changes to service level agreements
• Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met
• Ensures all actions comply with the Data Protection legislation
• Maintains accurate and up to date records of actions taken in the background screening process
• Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
• Maintains a standard of work that meets the department quality and productivity targets
• Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
• Assists team members and works as part of the team to ensure customers’ expectations are met

Qualifications

Education:

High school diploma or GED required, College Degree preferred

Preferred Experience:

• Computer literate with specific experience of using Microsoft Office and email proficiently;
• Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
• Previous customer service experience preferred
• Ability to communicate written and verbally in English with fluency and in a polite way

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long‑Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more

HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities