Public Records Investigative Specialist

Hireright,-LL; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

401K

Vacation & Sick

Holidays

Education Assistance

Business Casual

Referral Program

Employee Discounts

Job summary

HireRight is seeking a detail-oriented background screening specialist to deliver a best-in-class candidate experience. You will conduct credit, criminal, and database checks while adhering to performance standards and data protection laws. This hybrid role requires onsite presence in Nashville, TN, Tulsa, OK, or Chapin, SC.

You will verify information through calls and records, communicate with candidates professionally, and support timely hiring decisions for clients across multiple regions.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• Proficient with Microsoft Office and email; strong telephone communication skills.

Responsibilities

• Conduct background checks in a timely, compliant manner.
• Communicate with candidates clearly and professionally.
• Verify candidate information with referees and records.
• Maintain accurate records and produce client-ready reports.
• Ensure all actions comply with Data Protection legislation.

Skills

Microsoft Office

Telephone communications

Customer service

English fluency

Education

High school diploma or GED

College Degree preferred

Tools

Email proficiency

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Responsible for delivering a best-in-class customer and candidate experience by conducting credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. Utilizes telephone and electronic verification processes professionally and efficiently while adhering to company policies and procedures to support timely candidate hiring decisions.

This is hybrid role (3 days onsite) located in one of our US office locations: Nashville, TN, Tulsa, OK, or Chapin, SC.

Responsibilities

• Ensures that duties are carried out professionally and in line with the priority to help candidates get hired
• Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner
• Conducts interviews with professional referees to verify candidates’ employment history
• Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Maintains regular contact and supports candidates to assist them throughout the screening process where necessary
• Collaborates with other teams to keep clients informed of issues throughout the screening process
• Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements
• Implements changes to processes as directed following changes to service level agreements
• Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met
• Ensures all actions comply with the Data Protection legislation
• Maintains accurate and up to date records of actions taken in the background screening process
• Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
• Maintains a standard of work that meets the department quality and productivity targets
• Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
• Assists team members and works as part of the team to ensure customers’ expectations are met

Qualifications

Education:

High school diploma or GED required, College Degree prefered

Preferred Experience:

Computer literate with specific experience of using Microsoft Office and email proficiently;

Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off

Previous customer service experience preferred

Ability to communicate written and verbally in English with fluency and in a polite way

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.