Public Programming & Visitor Experience Associate

The Frick Museums and Art of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 3,500 - 9,000; Part time

Job summary

The Frick Pittsburgh is seeking a part-time Public Programming Associate to help implement the annual slate of lectures, tours, and events. This on-call role supports daytime and evening programs, including weekends, with an emphasis on high-quality visitor experiences.

Responsibilities include day-of support, logistics, liaison work with vendors, and post-program evaluation in a dynamic museum setting, reporting to the Manager of Public Programming.

Qualifications

• Strong organizational and time management skills.
• Strong problem-solving abilities to adapt to changing situations in real time.
• Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively.
• Professional, reliable, punctual and willing to work a flexible schedule with minimum monthly availability.
• Strong interest in art, history and/or museum work.
• Ability to address potentially challenging interactions with empathy.
• Ability to operate with little direct supervision to create exceptional visitor-centered experiences.
• Ability to walk/stand for extended periods and lift 30 lbs, move chairs/tables as needed.
• Act 33/34 clearance; FBI background fingerprinting clearance.
• Equal Opportunity Employer statement inclusive of accessibility and diversity.

Responsibilities

• Serve as a day-of support person for public programs at the Frick.
• Support program logistics immediately before, during and after a program to ensure a high-quality visitor experience.
• With approval from the Manager of Public Programming, assist with day-of support for performance programs.
• Serve as a liaison for program vendors, speakers, or performers.
• Provide consistent, professional customer service to visitors and attendees.
• Direct visitors and answer questions about each program or performance.
• Assist with setup, teardown or cleanup.
• Support LVE responsibilities within annual site-wide events like Summer Fridays and Winterfest.
• Assist staff in navigating last-minute changes and find solutions to maintain program integrity.
• Assist with pre-program preparation and post-program evaluation.

Skills

Organizational skills

Time management

Problem solving

Clear communication

Flexible schedule

Team collaboration

Empathy in interactions

Customer service

Stamina for events

Safety and clearance compliance

Job description

The Frick Pittsburgh is seeking a part-time Public Programming Associate to help implement the annual slate of lectures, tours, and events. This on-call role supports daytime and evening programs, including weekends, with an emphasis on high-quality visitor experiences.

Responsibilities include day-of support, logistics, liaison work with vendors, and post-program evaluation in a dynamic museum setting, reporting to the Manager of Public Programming.