Visitor Service Associate - Part-time

Heinz History Center; Pittsburgh (Allegheny County); On-site; USD 20,664 - 27,552; Part time

Job summary

A prominent museum in Pittsburgh is seeking a part-time Visitor Services Associate to enhance the customer experience. Responsibilities include managing admissions and sales, guiding visitors, and ensuring a welcoming atmosphere. Ideal candidates will possess exceptional communication skills, a high school diploma, and prior experience in customer service. This role demands physical stamina for a dynamic working environment and requires weekend availability.

Qualifications

• At least two years of work experience in retail, customer service, hospitality, or similar work settings.
• Some physically demanding activities, including lifting and standing.
• PA Act 33/34 clearance required.

Responsibilities

• Support the operation of the Museum Shop, Admissions Desk, and History Center café.
• Greet and direct visitors, ensuring a high-quality experience.
• Handle sales and reconciliations for shop/admissions/café revenues.

Skills

Exceptional communication skills

Customer service expertise

Ability to manage multiple tasks

Friendliness and outgoing demeanor

Education

High School diploma or equivalent

Job description

Job Details

• Level: Entry
• Job Location: Senator John Heinz History Center - Pittsburgh, PA 15222
• Position Type: Part Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Day
• Job Category: Customer Service

The Senator John Heinz History Center, the largest history museum in Pennsylvania and an affiliate of the Smithsonian Institution, is seeking a part‑time Visitor Services Associate. The Visitor Services Associate supports the operation of the Museum Shop, Admissions Desk, and History Center café in a professional, customer service capacity. The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to insure a high‑quality experience throughout the museum; and is therefore integral to facilitating a positive visitor experience. The Visitor Services Associate generates museum shop sales, collects admissions fees, processes admissions information using TAM software, handles sales in the Heinz History Center café, and accurately reconciles museum shop/admissions/cafe revenues. This position is responsible for greeting, directing and acquainting visitors to the museum exhibits and special activities, as well as providing visitors with general tourist related information and orientation to the Visit Pittsburgh official Visitor Welcome Center. The Visitor Services Associate will assist with the efficient operation of the Museum Shop, Admissions Desk, the History Center café, History Center memberships, and contribute to the History Center’s reputation for extraordinary customer service.

This is a part‑time position reporting to the Director of Museums Stores & Visitor Services.

Qualifications

Outgoing, friendly, and exceptional communications skills needed in delivering extraordinary customer service to History Center visitors and guests. Ability to manage telephone, computer, and in‑person customer service, often concurrently. High school education or equivalent required with at least two years of work experience in retail, customer service, hospitality, or similar work settings. This position requires some physically demanding activities - lifting, bending, walking, and standing. Pennsylvania Act 33/34 (criminal and child abuse clearance).

The successful candidate will be required to prove that they have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

Must be available to work weekends.