Café Services Manager — Creative Culinary & Guest Experience

The Frick Museums and Art of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 51,000 - 64,000; Full time

Job summary

The Frick Pittsburgh is seeking a Café Services Manager to oversee daily operations of The Café, crafting a Frick-inspired rotating menu, and leading a team of about 10 part-time staff. This role combines culinary excellence with guest service, budget awareness, and brand-aligned programming.

You'll manage front-of-house operations, ensure health and safety standards, train staff, and collaborate with Marketing and Leadership to deliver exceptional visitor experiences.

Qualifications

• 3+ years of café or restaurant supervisory experience.
• Excellent customer service and communication skills.
• Degree or background in culinary arts preferred.
• Basic computer skills and familiarity with POS systems.
• Knowledge of health/safety standards and ServeSafe/RAMP certifications.

Responsibilities

• Oversee café operations and admin with high standards.
• Ensure food safety standards and health regulations are met.
• Direct menu planning and culinary activities, including events.
• Develop rotating menus inspired by Frick exhibitions and history.
• Collaborate for specials, promotions, and offsite programming.
• Hire, train, supervise, and evaluate café staff.
• Manage POS, pricing, and cafe equipment; troubleshoot issues.
• Coordinate with Marketing and Leadership for events.
• Maintain budget, revenue projections, and cost controls.
• Ensure compliance with PLCB and Health Department regulations.
• Schedule staff and ensure weekend/evening coverage.
• Uphold equity, inclusion, and workplace culture.

Skills

Customer service

Communication

Supervisory experience

Equity and inclusion commitment

Problem-solving

Education

Culinary arts background

Tools

POS systems

Food safety knowledge

Budgeting tools

Job description

The Frick Pittsburgh is seeking a Café Services Manager to oversee daily operations of The Café, crafting a Frick-inspired rotating menu, and leading a team of about 10 part-time staff. This role combines culinary excellence with guest service, budget awareness, and brand-aligned programming.

You'll manage front-of-house operations, ensure health and safety standards, train staff, and collaborate with Marketing and Leadership to deliver exceptional visitor experiences.