Public Programming Associate

The Frick Museums and Art of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 3,500 - 9,000; Part time

Job summary

The Frick Pittsburgh is seeking a part-time Public Programming Associate to help implement the annual slate of lectures, tours, and events. This on-call role supports daytime and evening programs, including weekends, with an emphasis on high-quality visitor experiences.

Responsibilities include day-of support, logistics, liaison work with vendors, and post-program evaluation in a dynamic museum setting, reporting to the Manager of Public Programming.

Qualifications

• Strong organizational and time management skills.
• Strong problem-solving abilities to adapt to changing situations in real time.
• Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively.
• Professional, reliable, punctual and willing to work a flexible schedule with minimum monthly availability.
• Strong interest in art, history and/or museum work.
• Ability to address potentially challenging interactions with empathy.
• Ability to operate with little direct supervision to create exceptional visitor-centered experiences.
• Ability to walk/stand for extended periods and lift 30 lbs, move chairs/tables as needed.
• Act 33/34 clearance; FBI background fingerprinting clearance.
• Equal Opportunity Employer statement inclusive of accessibility and diversity.

Responsibilities

• Serve as a day-of support person for public programs at the Frick.
• Support program logistics immediately before, during and after a program to ensure a high-quality visitor experience.
• With approval from the Manager of Public Programming, assist with day-of support for performance programs.
• Serve as a liaison for program vendors, speakers, or performers.
• Provide consistent, professional customer service to visitors and attendees.
• Direct visitors and answer questions about each program or performance.
• Assist with setup, teardown or cleanup.
• Support LVE responsibilities within annual site-wide events like Summer Fridays and Winterfest.
• Assist staff in navigating last-minute changes and find solutions to maintain program integrity.
• Assist with pre-program preparation and post-program evaluation.

Skills

Organizational skills

Time management

Problem solving

Clear communication

Flexible schedule

Team collaboration

Empathy in interactions

Customer service

Stamina for events

Safety and clearance compliance

Job description

Public Programming Associate

As a member of the Learning and Visitor Experience department, the Public Programming Associate supports the implementation of the Frick Pittsburgh’s annual slate of high-quality, engaging public programming including, but not limited to, lectures, specialty tours, performances, site wide community events, and workshops.

• This is a United Steelworkers represented position.
• Must have a commitment to fostering a workplace culture of equity and inclusion.

Reports to: Manager of Public Programming

Hours: 5-10 hours per week on average. Daytime and evening work required, including weekends and occasional holidays.

Status: This is a non-exempt, part-time, on-call position. Tuesday through Sunday, daytime and evening, as needed. Occasional Monday meetings required. Must be available to work a minimum of 4 programs per month.

Hourly Rate: $15.30/hr

Responsibilities

(80%) Serve as a day-of support person for public programs at the Frick.

• Under the direction of the Manager of Public Programming, support program logistics immediately before, during and after a program to ensure a high-quality visitor experience.
• With approval from the Manager of Public Programming, assist the Curator of Performance Events to provide day-of support for performance programs.
• Serve as a liaison for program vendors, speakers, or performers.
• Support program or performance check-in and serve as a friendly, helpful resource for program attendees. Provide consistent, professional customer service to visitors and program attendees.
• Understand the purpose, scope, and logistics of each program or performance to appropriately direct visitors and answer questions.
• Assist with any set-up, tear down or clean up.
• Assist with the implementation of L&VE responsibilities within annual large, site wide events including Summer Fridays and Winterfest.
• Support L&VE program and performance staff in navigating last minute changes or unexpected circumstances and help find solutions to maintain the integrity of the program.
• Other duties as assigned by management.

(20%) Assist with pre-program preparation and post-program evaluation.

• Under the direction of the Manager of Public Programming, prepare materials for upcoming programs including organizing printed materials, prepping refreshments, assisting with tech set up, organizing supplies, etc.
• Under the direction of the Manager of Public Programming or the Curator of Performance Events, help facilitate pre-program rehearsals and/or tech run-throughs.
• Following a program, participate in program debrief to evaluate the success of a program, identify areas of improvement, and assess visitor feedback.

Qualifications

• Strong organizational and time management skills
• Strong problem-solving abilities to adapt to changing situations in real time
• Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
• Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
• Strong interest in art, history and/or museum work
• Ability to address potentially challenging interactions with empathy
• Ability to operate with little direct supervision to create exceptional, visitor-centered educational experiences
• Ability to walk and stand for extended periods of time and to lift 30 lbs., stack and secure chairs, and move and carry tables with assistance
• Act 33/34 clearance
• Clearance of a criminal background check and FBI fingerprinting

The Frick Pittsburgh is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply.