Library Operations Lead — Programs & Patron Experience

Socket.dev; Manassas Park (VA); On-site; USD 62,000 - 70,000; Full time

Job summary

Socket.dev, in Manassas Park, VA, seeks an Assistant Library Director to oversee Circulation and Technical Services, supervise staff, and elevate patron experiences through programs and community outreach.

The role requires MLS/MLIS, supervisory experience, and strong data/reporting skills; flexibility for evenings/weekends is expected, with a focus on customer service and compliance with ALA standards.

Qualifications

• MLS/MLIS degree required.
• 1–3 years public library experience preferred.
• Management/supervisory experience required.
• Experience tracking usage statistics and Excel reports.
• Ability to build strong staff teams and develop staff.
• Excellent organizational, written, and oral communication skills.
• Accommodate a flexible schedule including evenings and weekends.
• Excellent technical skills, including Windows and Microsoft Office.

Responsibilities

• Manages both the Technical Services team and Circulations Services team to include hiring, training, scheduling, assigning tasks, motivating, evaluating, and development.
• Help manage library Collection
• Supervises and provides leadership for day-to-day operations of the library
• Develops, plans, promotes, and participates in programs and events
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility
• Writes and implements program grants
• Provides effective communication on procedures and processes to staff and public
• Assists with the implementation of the human resources policies, procedures, and processes
• Responds to and resolve patron issues, including account questions and policy enforcement
• Maintains an attractive, organized, and well-used library, including creating displays, shelving order, providing thoughtful programs and events, and feedback to the Director on the needs of the community
• As needed, work customer service points.
• Know, understand, and administer the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library; in addition to these freedoms, support client discretion of materials available at your local library(ies).
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Provides backup to the Library Director as needed
• Performs other duties as assigned

Skills

Staff management

Communication

Customer service

Flexibility

Data analysis

Training & development

Supervisory experience

Organizational skills

Program development

Education

ALA-accredited MLS/MLIS

Tools

Windows

Microsoft Office

Library management software

Excel

Job description

Socket.dev, in Manassas Park, VA, seeks an Assistant Library Director to oversee Circulation and Technical Services, supervise staff, and elevate patron experiences through programs and community outreach.

The role requires MLS/MLIS, supervisory experience, and strong data/reporting skills; flexibility for evenings/weekends is expected, with a focus on customer service and compliance with ALA standards.