Patron Experience Library Clerk

City of Flagstaff; Flagstaff (AZ); On-site; USD 15,000 - 21,000; Part time

Job summary

The City of Flagstaff library team is looking for a Library Clerk to provide friendly, knowledgeable customer service while checking materials in and out, shelving books, assisting patrons, issuing library cards, and processing payments for printing and lost or damaged items.

This temporary, part‑time role (under 20 hours per week) supports library programs and crafts, with potential evenings/weekends. Housing is not provided; evaluative work environment in Flagstaff, AZ.

Qualifications

• High school diploma or GED.
• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
• Experience working in a public library is desirable.
• Knowledge of books and authors is desirable.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routes materials to proper locations, and sorts finished book trucks following Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts and run reports.
• Acts as courier between East Flagstaff and Downtown Library on a rotating basis.
• Supports AMH maintenance and basic troubleshooting.
• Audits returned items for completeness and damage; contacts patrons for issues.
• Answers basic directional questions and refers non-circulation inquiries as needed.
• Collaborates with staff to address behavioral issues and emergencies.
• May pull holds, make calls, and manage customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

The City of Flagstaff library team is looking for a Library Clerk to provide friendly, knowledgeable customer service while checking materials in and out, shelving books, assisting patrons, issuing library cards, and processing payments for printing and lost or damaged items.

This temporary, part‑time role (under 20 hours per week) supports library programs and crafts, with potential evenings/weekends. Housing is not provided; evaluative work environment in Flagstaff, AZ.