Library Specialist - Outreach

City of Flagstaff; Flagstaff (AZ); On-site; USD 43,000 - 64,000; Full time

Job summary

City of Flagstaff is seeking a Library Specialist to connect patrons with resources, provide Outreach services, and table at events. You’ll assist with book selection, tech troubleshooting, and creating a welcoming environment for all community members.

The role includes lead responsibilities for outreach activities, collaboration with local shelters, and supporting various programming and displays within the library. A strong customer-service background is essential.

Qualifications

• Associates degree or 60 completed credits; two years of relevant experience; one year of library experience required.
• Bachelor’s degree or higher preferred; three years of library experience desirable.
• Fluency in a language other than English (Diné, Hopi, and/or Spanish) is a plus.

Responsibilities

• Provides excellent customer service to internal and external customers.
• Tracks and reports statistics for program area.
• Performs related duties as assigned.
• Lead for the Books by Mail program: processing requests, materials, mailings, and staff direction.
• Coordinate information table setups for outreach events and partner organizations.
• Assist with marketing library services at information booths.
• Attend meetings with local charities and report community needs to Library staff.
• Present information about library services to local shelters.
• Participate in employment programming and outreach.
• Organize on- and off-site programming (e.g., senior book club).
• Maintain display cases and manage special displays and calendars.

Skills

Customer service

Outreach services

Event coordination

Tabling at events

Troubleshooting technology

Communication skills

Education

Associate degree or 60 credits

Bachelor’s degree in related field

Job description

Join the Library team and help create a welcoming, accessible, and positive experience for everyone who walks through our doors. As a library specialist, you’ll play a key role in connecting patrons with library resources, providing Outreach services and tabling at events, and providing exceptional customer service. From assisting with book selection to helping troubleshoot technology, answering questions, and supporting a safe and welcoming environment, every day brings an opportunity to make a meaningful impact in our community. If you enjoy working with people, solving problems, and helping others connect with information and resources, we’d love to hear from you!

POSITION RESPONSIBILITIES

• Provides excellent customer service to both internal and external customers.
• Tracks and reports statistics for program area.
• Performs related duties, as assigned.

When assigned toOutreach

• Serves as the lead for the Books by Mail program, including processing requests, preparing materials and mailings, communicating with patrons, and providing direction to other staff.
• Coordinates requests from other organizations who would like to set up an information table in the library to connect with library users and discuss their resources and services.
• Assists with marketing of library services and resources by staffing information booths at local events.
• Attends meetings for local charities and service organizations, reporting back to Library staff about community needs and program opportunities.
• Presents information about library services and resources to local shelters.
• Participates in employment programming and outreach.
• Organizes on and off-Site programming (e.g. a senior book club at a senior center).
• Maintains display cases and manages some special displays (e.g. biannual quilt show); oversees the regular display calendar for both downtown display cases and staff book displays.

MINIMUM QUALIFICATIONS

• Associates degree or 60 completed credits of college level coursework.
• Two (2) years of relevant experience.
• One (1) year of experience must be met through full-time working in a library.
• A combination of relevant education and relevant experience may be substituted on a year-for-year basis. The required one (1) year of library work experience must be met through either through full-time library employment, part-time equivalent hours, or through a master's degree library/information science.

Desired Requirements

• Bachelor's Degree or higher in a related field.
• Three (3) years of progressively responsible employment in the library field.
• Knowledge of the local community and its resources.
• Fluency in a language other than English, particularly Diné, Hopi, and/or Spanish.
• Basic knowledge of and experience with collection development/maintenance.

Other Requirements and Working Conditions

• Regular attendance is an essential function of this job to ensure continuity.
• Must pass background, criminal history, and fingerprint check.
• Basic understanding of communication and customer service principles. Demonstrates competent written and verbal communication.

CURRENT COMPENSATION AND BENEFITS

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

Our total compensation package includes best-in-class benefits and an annual salary of $42,556.80 - $63,835.20, based on the candidate's qualifications and experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rateof approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!