Public Library Clerk – Customer Service & Shelving

mssu; Joplin (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

MSSU Library in Joplin, MO is seeking a Part-time Library Clerk to assist at public service desks, shelve materials, and handle circulation tasks. You will help patrons locate items, answer nonprofessional inquiries, and issue library cards, with attention to detail and strong customer service.

This role requires at least a high school diploma or GED and two years of college or technical schooling. You should be comfortable with computers, capable of supervising student workers, and able to work

Qualifications

• High school diploma or GED required.
• Minimum of two years of college or technical school.
• Solid computer and technology skills.
• Strong customer service and supervisory skills.
• Positive attitude and strong interpersonal skills.
• Neatness and attention to detail are required.
• Demonstrate oral and written communication skills including reading, interpreting documents, and speaking effectively with a variety of people.
• Ability to work independently and with others, including students, staff, faculty, community members, and librarians.
• Commitment to learning about library operations, policies and procedures.

Responsibilities

• Answers inquiries of a nonprofessional nature and refers matters to a librarian when needed.
• Answers and transfers phone calls.
• Assists patrons in locating materials and using library equipment.
• Issues borrowers' library identifications and checks out materials; inspects returns for damage and processes fines.
• Processes and maintains reserve materials and interlibrary loans.
• Provides assistance at four public service desks and covers shifts as needed.
• Supervises and directs workflow for student employees.
• Updates computer records and assists with scheduling.

Skills

Customer service

Supervisory skills

Interpersonal skills

Written communication

Computer skills

Education

High school diploma or GED

Two years of college or technical school

Tools

Sierra Integrated Library System

Library of Congress Classification System

Job description

MSSU Library in Joplin, MO is seeking a Part-time Library Clerk to assist at public service desks, shelve materials, and handle circulation tasks. You will help patrons locate items, answer nonprofessional inquiries, and issue library cards, with attention to detail and strong customer service.

This role requires at least a high school diploma or GED and two years of college or technical schooling. You should be comfortable with computers, capable of supervising student workers, and able to work