Library Assistant: Customer Service & Tech Support

Malalibraries; Lee's Summit (MO); On-site; USD 34,000 - 37,000; Full time

Job summary

Malalibraries in Missouri seeks a Library Assistant to provide customer service to patrons, handle circulation, and offer technical support using library systems. Essential duties include greeting patrons, answering inquiries, processing loans, maintaining inventory, assisting with interlibrary loans, and preparing notices.

Qualifications include a high school diploma or GED, one year library support experience, and preferred an Associate’s Degree; strong knowledge of Dewey Decimal and customer

Qualifications

• High School Diploma or GED is required.
• 1 year library support or related experience preferred.
• Associate’s Degree is preferred for advancement.

Responsibilities

• Assist patrons with circulation, inquiries, and basic reference.
• Process loans, returns, and inter-library loan requests.
• Operate library systems for check-out and check-in.
• Provide routine technical support and escalate as needed.
• Maintain inventory and ensure equipment works (computers, printers).
• Help maintain shelves and organize materials.
• Prepare notices, invoices, and simple reports.
• Support other duties as assigned.

Skills

Customer service

Reference assistance

Cash handling

Computer skills

Dewey Decimal System

Interlibrary loans

Shelving / shelf-reading

Communication skills

Training

Reports preparation

Education

High School Diploma or GED

Associate’s Degree (Preferred)

Tools

Online catalog systems

Job description

Malalibraries in Missouri seeks a Library Assistant to provide customer service to patrons, handle circulation, and offer technical support using library systems. Essential duties include greeting patrons, answering inquiries, processing loans, maintaining inventory, assisting with interlibrary loans, and preparing notices.

Qualifications include a high school diploma or GED, one year library support experience, and preferred an Associate’s Degree; strong knowledge of Dewey Decimal and customer